Unit of competency Outline

Date retreived
22/07/2026 3:49 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Undertake case management

Undertake case management

Unit of competency
National Code
CHCCM1C
State Code
S3031
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
09/09/2007
State Implementation and Classification
Approved Date
05/12/2003
Field of Education
090515 - Welfare Studies
Original Release Date
05/12/2003
Nominal Hours
30
Description
Notes
Elements and Performance Criteria
No information
The contexts for monitoring activities within case plan include:
Placement setting; eg. Home, alternative care placement, and detention facility
Client/s involvement

Needs are identified within requirements established by:
International, commonwealth and state legislation
Organisational policy and procedures
Relevant program standards

Needs are identified for the purpose of:
Reporting
Planning for the full range of support eg. Day to day care, mid term care, and family support
Planning activities and/or programs

Feedback mechanisms include:
Communicating daily with client or significant others about meeting of needs
Participating within a case conference
Recording observations about progress on activities

Critical aspects of assessment:
Observing and collecting feedback about behaviour, actions and progress
Identifying limits of role and taking actions to contact appropriate people
Presentation of information within an informal and formal setting

Essential knowledge:
Awareness of overall direction of case plan
Family structure and dynamics, communication and decision making
Range of services available
Awareness of statutory requirements
Indicators of abuse and intervention strategies

Essential skills:
Objective observation of behaviour
Assessment of progress on goals and activities
Presentation of information and feedback. This may include oral communication skills and written communication skills, and will depend on the format required by the organisation for presenting feedback to supervisors
Stress management
Behaviour management

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Assessment may be conducted on one occasion but should include a range of case/management plans to reflect the normal range of workplace activities

Context of assessment:
This unit of competence will be most appropriately assessed in the workplace or
In a simulated workplace and under the normal range of workplace conditions

Replaced By
State Code National Code Title Type
D2293 CHCCM401D Undertake case management Unit of competency