Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Appropriate representation may include:
Meeting client needs in the context of organisation requirements
Awareness of potential conflict between client needs and organisation requirements


Interests may include:
Possessions
Bank accounts
Accommodation
Facilities
Services available and desired
Recreational pursuits


Rights include principles expressed in:
Charters of rights
Outcomes standards documents
General human rights and freedom from discrimination


Interests, rights and needs of the client may be made known by:
Verbal representation
Written representation


Social rights of the client may include:
Freedom of association
Friendship


Rights may be detailed in:
In mission statements and philosophies of service provider organisations


Rights may include:
The right of participation or non participation to the degree desired
The right to receive quality service
The right to refuse services


The needs of the client may include:
Physical and emotional security
Support and care
Economic support
Household assistance and maintenance


Worker's responsibilities may include working within:
Care/case plan
Job description and job role
Training received
Relevant legislation such as Poisons Act, State Nursing Acts, Podiatrists Acts, etc


Factors affecting client exercising rights may include:
Person's culture
Another language
Gender relationships
Different emphasis on time and work
Different views of personal space and touch
Different beliefs on the community and family
Individual religious beliefs


Legal rights of the client may include:
Rights of common law
Rights outlined under relevant outcomes standards
Rights under the constitution
Rights under legislation

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment may be conducted on one or more occasions but must include the normal range of workplace situations


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observation, questioning and evidence gathered from a workplace environment
Workplace evidence can include testimonials from colleagues or clients


Related units:
This unit of competency may be (but is not required to be) assessed in conjunction with units on communication and/or with the following related unit if they are included in qualification packaging:
CHCCS400A Work within a relevant legal and ethical framework