Qualification Outline
22/07/2026 5:15 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Mediation
Certificate IV in Mediation
CHC42312
J028
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification applies to community work delivered through a broad range of services which provide support to enable the resolution of disputes between individuals.
It is a specialist qualification designed to support the practice of mediation and co-mediation across a broad range of agencies, community groups and families.
Occupational titles may include:
Indigenous connection worker
Mediation worker
Indigenous family consultant
Mediator
Mediation case worker
Specialist mediation worker
Schedule
Packaging Rules
Fifteen (15) units are required for award of this qualification including:- ten (10) core units
- five (5) elective units
A wide range of elective units is available, including:
- Group A electives which are required for mediation work
- Group B elective which is recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All ten (10) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC936 | CHCMED411B | Conduct a sound assessment of a dispute in preparation for mediation | 45 | Unit of competency |
| WC939 | CHCMED416C | Consolidate and conclude the mediation process | 30 | Unit of competency |
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| D2595 | CHCMED415A | Facilitate interaction between parties in mediation | 30 | Unit of competency |
| D2594 | CHCMED414A | Facilitate mediation processes | 45 | Unit of competency |
| WC937 | CHCMED412B | Gather and clarify information for the mediation process | 30 | Unit of competency |
| WC954 | CHCORG405E | Maintain an effective work environment | 40 | Unit of competency |
| WC938 | CHCMED413B | Manage communication processes to define the dispute | 30 | Unit of competency |
| D2597 | CHCMED417B | Reflect and improve upon professional mediation practice | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
2. Group A Mediation
It is recommended that the following three (3) units be completed for mediation work at this level.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC935 | CHCLD514B | Analyse impacts of sociological factors on clients community work and services | 70 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
3. Group B Culturally Aware and Respectful Practice
It is recommended that the following unit be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to five (5) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D300 | CHC42308 | Certificate IV in Mediation | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL8 | CHC42015 | Certificate IV in Community Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships