Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Appropriate representation may include:
Meeting client needs in the context of organisational requirements
Awareness of potential conflict between client needs and organisational requirements

Interests may include:

Possessions

Bank accounts

Accommodation

Facilities

Services available and desired

Recreational pursuits

Rights include principles expressed in:

Charters of rights

Outcomes standards documents

General human rights and freedom from discrimination

Interests, rights and needs of the client may be made known by:
Verbal representation
Written representation

Social rights of the client may include:

Freedom of association

Friendship

Rights may be detailed in:

In mission statements and philosophies of service provider organisations

Organisational rights may include:

The right of participation or non participation to the degree desired

The right to receive quality service

The right to refuse services

The needs of the client may include:

Physical and emotional security

Support and care

Economic support

Household assistance and maintenance

Worker's responsibilities may include working within:

Care/case plan

Job description and job role

Training received

Relevant legislation such as Poisons Act, State Nursing Acts, Podiatrists Acts, etc

Factors affecting client exercising rights may include:

Person's culture

Another language

Gender relationships

Different emphasis on time and work

Different views of personal space and touch

Different beliefs on the community and family

Individual religious beliefs

Legal rights of the client may include:

Rights of common law

Rights outlined under relevant outcomes standards

Rights under the constitution

Rights under legislation

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.
Critical aspects of assessment:
Understanding of duty of care requirements
Work is performed within duty of care requirements
Upholds and supports the rights and interests of client groups in the workplace, except where contradicted by the clients' functioning and mental state

Interdependent assessment of units:
This unit may be assessed with units on communication or "CHCCS301A Work within a legal duty of care and ethical framework" if these are included in qualification packaging.

Essential knowledge and skills may include:
Common health problems and their effects
Statements of rights, eg. UN Charter, relevant outcomes standards documents
Common risks to client safety
Organisational guidelines
Rights and responsibilities of client
Awareness of discriminatory actions
Oral communication competence in order to represent the interests, rights and needs of the client to supervisor. Language used may be English or community language depending on the organisation
Written communication may be required if organisational policies and procedures require client needs to be represented in written form

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from a workplace environment. Workplace evidence can include testimonials from colleagues or clients
Assessment may be conducted on one or more occasions but must include the normal range of workplace situations

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.