Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ergonomic requirements may include:
avoiding radiation from computer screens
chair height, seat and back adjustment
document holder
footrest
keyboard and mouse position
lighting
noise minimisation
posture
screen position
workstation height and layout
Work organisation requirements may include:
exercise breaks
mix of repetitive and other activities
rest periods
Conservation requirements may include:
disposing of non-confidential waste paper in recycling bins
double-sided paper use
re-using paper for rough drafts (observing confidentiality requirements)
utilising power-save options for equipment
Documents may include:
agendas
briefing papers
envelopes
faxes
labels
letters
mail merges
memos
minutes
short reports
simple one-page flyers
standard form letters
Organisational requirements may include:
company colour scheme
company logo
consistent corporate image
content restrictions
established guidelines and procedures for document production
house styles
observing copyright legislation
organisation name, time, date, document title, filename etc. in header/footer
templates
Formatting may include:
alignment on page
columns
company logo/letterhead
enhancements to format - borders, patterns and colours
enhancements to text - colour, size, orientation
headers/footers
margins
page orientation
Software functions may include:
default settings
document protection
grammar check
headers/footers
indent
line spacing
page numbers
page set up
paragraph formatting
spell check
tabs
text formatting
Screen display options and controls may include:
layout view
maximise/minimise
normal view
page view
print preview
ruler
toolbars
zoom percentage
Checking may include:
accuracy of information
consistency of layout
ensuring instructions with regard to content and format have been followed
grammar
proofreading
spelling, electronically and manually
Printing may include:
basic print settings
multiple copies
odd or even pages
print preview
printer setup
specified pages
whole document
Designated time lines may include:
organisational time line e.g. deadline requirements
time line agreed with internal/external client
time line agreed with supervisor/person requiring document/s
Naming and storing documents may include:
appropriate file type
authorised access
file names according to organisational procedure e.g. numbers rather than names
file names which are easily identifiable in relation to the content
file/directory names which identify the operator, author, section, date etc.
filing locations
organisational policy for backing up files
organisational policy for filing hard copies of documents
security
storage in folders/sub-folders
storage on hard/floppy disk drives, CD-ROM, tape back-up

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of simple word processing functions, standard document layout and design principles
production of a minimum of three simple, word processed documents.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
access to examples of word processed documents and style guides.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of formatted document
review of final document
demonstration of techniques
oral or written questioning to assess knowledge of word processing software functions.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
general administration units
other IT use units.