Qualification Outline

Date retreived
22/07/2026 2:22 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Ambulance Communications (Dispatch)

Certificate IV in Ambulance Communications (Dispatch)

Qualification
National Code:
HLT41015
State Code:
AZA3
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0699 - Other Health
Original TGA Release Date
08/12/2015
Approved Date
22/06/2016
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
570
Duration
2 Semesters
Current Release Number
1.00
Current Release Date
08/12/2015
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 08/12/2015 Current Transition (Replaced)
Description

This qualification reflects the role of workers who have responsibility for dispatch and call-taking in an ambulance communication or coordination environment. The qualification applies to people such as dispatch officers or emergency medical dispatch support officers working in emergency support and ambulance dispatch and communications. Such individuals are expected to work independently, take responsibility for their own outputs and act on information from a range of sources.


No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
^ From 1 July 2022 the elective units HLTAID003, HLTAID006 must no longer be delivered and will be replaced in the Packaging Rules by the units HLTAID011, HLTAID014 - for more information see: https://asqa.gov.au/news-events/news/reminder-about-superseded-hlt-first-aid-units

Schedule
Packaging Rules
Total number of units = fourteen (14)
- nine (9) core units
- five (5) elective units, consisting of:
- at least three (3) unit from the electives listed below,
- up to two (2) elective units can be selected from any endorsed Training Package or accredited course - these units must be relevant to the work outcome.

All electives chosen must contribute to a valid, industry-supported vocational outcome.
1. Core Units

All nine (9) units must be completed.

State Code National Code Title Hours Type
AWA62 HLTAMB006 Assign and coordinate ambulance service resources 145 Unit of competency
AVC29 CHCCOM005 Communicate and work in health or community services 50 Unit of competency
AUK35 BSBMED301 Interpret and apply medical terminology appropriately 40 Unit of competency
D5483 PUAECO003A Operate and control radio networks 10 Unit of competency
D5484 PUAECO004A Operate computer aided dispatch system 40 Unit of competency
WG738 HLTWHS001 Participate in workplace health and safety 30 Unit of competency
AWA63 HLTAMB005 Receive and respond to requests for ambulance service 55 Unit of competency
AUH64 BSBWOR203 Work effectively with others 20 Unit of competency
AVC09 CHCDIV001 Work with diverse people 30 Unit of competency
2. Elective Units

At least three (3) units must be completed.
Please refer to the packaging rules for the the full details of available options.

State Code National Code Title Hours Type
AVA32 HLTINF001 Comply with infection prevention and control policies and procedures 30 Unit of competency
WG740 HLTWHS003 Maintain work health and safety 40 Unit of competency
AUZ56 HLTWHS006 Manage personal stressors in the work environment 35 Unit of competency
WA874 TAEDEL404A Mentor in the workplace 30 Unit of competency
D5482 PUAECO002A Process emergency incident calls and enquiries 30 Unit of competency
AVC08 CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 30 Unit of competency
WG735 HLTAID006 Provide advanced first aid 20 Unit of competency
WG732 HLTAID003 Provide first aid 20 Unit of competency
AVC33 CHCCOM001 Provide first point of contact 30 Unit of competency
AVB19 HLTAAP001 Recognise healthy body systems 20 Unit of competency
AVB82 CHCLEG001 Work legally and ethically 50 Unit of competency
AVB69 CHCMHS001 Work with people with mental health issues 50 Unit of competency
Replaces
State Code National Code Title Type
J076 HLT41112 Certificate IV in Ambulance Communications Qualification
Replaced By
State Code National Code Title Type
BGG6 HLT41020 Certificate IV in Ambulance Communications (Dispatch) Qualification
No information
Entry Requirements
No information
Traineeships and Apprenticeships
No information