Unit of competency Outline

Date retreived
23/07/2026 10:06 AM AWST

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Assign and coordinate ambulance service resources

Assign and coordinate ambulance service resources

Unit of competency
National Code
HLTAMB006
State Code
AWA62
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
22/06/2016
Field of Education
069905 - Paramedical Studies
Original Release Date
22/06/2016
Nominal Hours
145
Description
This unit describes the skills and knowledge required to allocate a coordinated response to requests for ambulance service resources to ensure availability and effectiveness of vehicles and worker. This unit applies to individuals working in an ambulance communications centre. Workers have knowledge of communication equipment, systems and protocols for coordination of ambulance services in accordance with organisation operating policies and procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Allocate ambulance service resources
  • 1.1 Match available resources to incidents for service capability and known factors that may impact on service demand
  • 1.2 Identify appropriate response to an emergency situation or incident, and to a non-emergency routine case
  • 1.3 Identify and record location and commitment of service resources at all times
2. Dispatch resources
  • 2.1 Provide clear, timely and accurate situation briefing to assigned worker
  • 2.2 Use communication equipment and systems to locate and dispatch resources within set timeframes
3. Monitor progress of assigned resources
  • 3.1 Confirm arrival of assigned worker at the scene of incident or situation or at the receiving facility
  • 3.2 Establish capacity of assigned worker to deal with the situation or incident at earliest opportunity
  • 3.3 Monitor availability of worker and vehicles for re-assignment
  • 3.4 Monitor and follow up on resources and service coordination including any supplementary resources
4. Coordinate resources and liaise with ambulance worker
  • 4.1 Undertake and coordinate resource allocation within set timeframes
  • 4.2 Identify and communicate factors affecting resource availability to assigned worker
  • 4.3 Implement ‘on scene’ communication chain of command
  • 4.4 Determine the need for other service involvement
  • 4.5 Ensure other service is contacted and adequately briefed and that appropriate assistance is requested when dealing with multi-agency incidents
5. Maintain records of ambulance service coordination activity
  • 5.1 Record accurately information pertaining to dispatch records of ambulance resources
  • 5.2 Document activation of supplementary resources and external agencies
No information
No information
Replaces
State Code National Code Title Type
D5735 HLTAMBC402C Assign ambulance service resources Unit of competency
D5736 HLTAMBC403C Coordinate resources Unit of competency
Replaced By
State Code National Code Title Type
OCS80 HLTOUT003 Assign and coordinate ambulance service resources Unit of competency
State Code National Code Title Type
AZA3 HLT41015 Certificate IV in Ambulance Communications (Dispatch) Qualification