Unit of competency Outline

Date retreived
22/07/2026 12:16 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assign and coordinate ambulance service resources

Assign and coordinate ambulance service resources

Unit of competency
National Code
HLTOUT003
State Code
OCS80
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
18/03/2021
View on TGA
State Implementation and Classification
Approved Date
15/04/2021
Field of Education
069905 - Paramedical Studies
Original Release Date
15/04/2021
Nominal Hours
145
Description
This unit describes the skills and knowledge required to allocate a coordinated response to requests for ambulance service resources to ensure service delivery.This unit applies to individuals working in an ambulance communications centre. Workers have knowledge of communication equipment, systems and protocols for coordination of ambulance services in accordance with organisational policies and procedures for operations.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Allocate ambulance service resources.
  • 1.1. Assign resources to incidents in accordance with service delivery model and local industrial agreements.
  • 1.2. Respond to an emergency or non-emergency routine case.
  • 1.3. Identify location and commitment of service resources.
2. Dispatch resources.
  • 2.1. Provide clear, timely and accurate situation information to assigned ambulance crew.
  • 2.2. Use communication equipment and systems to locate and dispatch resources within set timeframes as determined by local deployment plans.
3. Monitor progress of assigned resources.
  • 3.1. Monitor progress of ambulance crew at the scene of an incident or situation or at the receiving facility.
  • 3.2. Establish the need for additional resources provided by the assigned resource worker at the earliest opportunity.
  • 3.3. Monitor availability of worker and vehicles for re-assignment.
  • 3.4. Monitor and follow up on resources and service coordination including any supplementary resources and ensuring safety at the scene.
4. Coordinate resources and liaise with ambulance worker.
  • 4.1. Undertake and coordinate resource allocation within set timeframes.
  • 4.2. Identify and communicate factors affecting the provision of additional resource availability to assigned ambulance crew.
  • 4.3. Implement on scene communication chain of command when several resources are on scene.
  • 4.4. Determine the need for other service involvement, ensuring that the other service is contacted and adequately briefed and that correct assistance is requested when dealing with multi-agency incidents.
  • 4.5. Document activation of supplementary resources and external agencies.
  • 4.6. Record information pertaining to dispatch records of ambulance resources in accordance with organisational policies and procedures.
No information
No information
Replaces
State Code National Code Title Type
AWA62 HLTAMB006 Assign and coordinate ambulance service resources Unit of competency
State Code National Code Title Type
BGG6 HLT41020 Certificate IV in Ambulance Communications (Dispatch) Qualification