Unit of competency Outline
Date retreived
22/07/2026 2:40 PM AWST
22/07/2026 2:40 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Assign ambulance service resources
Assign ambulance service resources
Unit of competency
National Code
HLTAMBC402C
HLTAMBC402C
State Code
D5735
D5735
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/08/2014
Field of Education
069905 - Paramedical Studies
Original Release Date
05/08/2014
Nominal Hours
160
Description
DescriptorThis unit describes the skills and knowledge required to allocate resources to ensure effective ambulance service.
Notes
Elements and Performance Criteria
1. Allocate ambulance service resources
- 1.1 Prioritise requests for service in accordance with local ambulance standard operation procedure
- 1.2 Assess available resources in accordance with local ambulance standard operation procedure
- 1.3 Allocate resources to emergency, non-emergency and special requests in accordance with local ambulance standard operation procedure
2. Dispatch ambulance service resources
- 2.1 Provide adequate, clear, timely and accurate situation briefing to assigned personnel
- 2.2 Record communication according to local ambulance standard operation procedure
- 2.3 Dispatch ambulance resources within timeframes set by the Ambulance Service and in accordance with local ambulance standard operation procedure
3. Monitor progress of assigned personnel
- 3.1 Confirm arrival of assigned personnel at scene of incident/situation according to co-ordination procedures
- 3.2 Establish capacity of assigned personnel to deal with the situation/incident at earliest opportunity
- 3.3 Identify need for additional resources and arrange as needed
- 3.4 Arrange and monitor arrival at receiving facility
- 3.5 Note availability of personnel and vehicle for re-assignment according to local ambulance standard operation procedure
- 3.6 Notify peer support/critical incident stress debriefing (CISD) team
4. Maintain records of Ambulance Service co-ordination activity
- 4.1 Maintain dispatch records of ambulance vehicle and personnel according to local ambulance standard operation procedure
- 4.2 Summon and maintain records of supplementary resources according to local ambulance standard operation procedure
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Requests may include, but are not limited to:
Emergency requests
Non-emergency services such as hospital discharges, hospital transport
Special requests
Multi casualty incidents
Prioritising may include, but is not limited to:
Nature of request
Source of request
Analysis of available information
Assessed urgency of request presented by on-site doctor, medical staff or ambulance officer
Based on a sound clinical understanding of the symptoms presented
Timeframes set by the Ambulance Service
Ambulance service resources may include, but is not limited to:
Road
Aviation
Maritime
Resource allocation assessed on, but not limited to:
Location of incident/situation
Specific skill/equipment needs
Availability of resources i.e. specific skills of available crew
Local ambulance standard operation procedure
Additional resources may include, but are not limited to:
Additional ambulance personnel and/or equipment
Other services (fire, police, rescue)
Medical support
Counselling services
Interpreters
Receiving facilities may include, but are not limited to:
Hospitals
Medical clinics
Nursing homes
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Requests may include, but are not limited to:
Emergency requests
Non-emergency services such as hospital discharges, hospital transport
Special requests
Multi casualty incidents
Prioritising may include, but is not limited to:
Nature of request
Source of request
Analysis of available information
Assessed urgency of request presented by on-site doctor, medical staff or ambulance officer
Based on a sound clinical understanding of the symptoms presented
Timeframes set by the Ambulance Service
Ambulance service resources may include, but is not limited to:
Road
Aviation
Maritime
Resource allocation assessed on, but not limited to:
Location of incident/situation
Specific skill/equipment needs
Availability of resources i.e. specific skills of available crew
Local ambulance standard operation procedure
Additional resources may include, but are not limited to:
Additional ambulance personnel and/or equipment
Other services (fire, police, rescue)
Medical support
Counselling services
Interpreters
Receiving facilities may include, but are not limited to:
Hospitals
Medical clinics
Nursing homes
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Observation of performance in the work environment is preferableHowever, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence
Evidence of workplace performance over time must be obtained to inform a judgement of competence
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Observation of performance in the work environment is preferableHowever, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence
Evidence of workplace performance over time must be obtained to inform a judgement of competence
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9043 | HLTAMBC402B | Assign ambulance service resources | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWA62 | HLTAMB006 | Assign and coordinate ambulance service resources | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J076 | HLT41112 | Certificate IV in Ambulance Communications | Qualification |