Qualification Outline
22/07/2026 5:26 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Ambulance Communications (Call-taking)
Certificate III in Ambulance Communications (Call-taking)
HLT31912
J059
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who receive requests for service in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.
Occupational titles may include:
Ambulance call-taker
Communications call-taker
Schedule
Packaging Rules
Thirteen (13) units of competency are required for this qualification, including:- nine (9) core units
- four (4) elective units
A wide range of elective units is available, including:
- Group A WHS electives of which one must be selected for this qualification
- Group B electives which are recommended for culturally aware and respectful practice
- Other relevant electives listed
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All nine (9) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD148 | HLTFA412A | Apply advanced first aid | 40 | Unit of competency |
| WD146 | HLTFA311A | Apply first aid | 20 | Unit of competency |
| WD165 | HLTHIR301C | Communicate and work effectively in health | 40 | Unit of competency |
| WD048 | HLTAMBFC301D | Communicate with clients and colleagues to support health care | 20 | Unit of competency |
| D0835 | BSBMED301B | Interpret and apply medical terminology appropriately | 40 | Unit of competency |
| D5745 | HLTAMBPD401C | Manage personal stressors in the work environment | 35 | Unit of competency |
| WD045 | HLTAMBC401D | Receive request for service | 50 | Unit of competency |
| S8042 | BSBCCO301B | Use multiple information systems | 40 | Unit of competency |
| S8083 | BSBWOR203B | Work effectively with others | 20 | Unit of competency |
2. Group A WHS Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WD311 | HLTWHS200A | Participate in WHS processes | 20 | Unit of competency |
3. Group B Culturally Aware and Respectful Practice
It is recommended that one (1) or both units be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to three (3) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8306 | HLTIN301C | Comply with infection control policies and procedures | 30 | Unit of competency |
| D5761 | HLTAP301B | Recognise healthy body systems in a health care context | 20 | Unit of competency |
| C5387 | ICTCC120A | Use basic computer technology | 50 | Unit of competency |
| D9310 | CHCAC318B | Work effectively with older people | 50 | Unit of competency |
| WC888 | CHCDIS301C | Work effectively with people with a disability | 85 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D044 | HLT31907 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYY8 | HLT31015 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships