Unit of competency Outline

Date retreived
22/07/2026 8:46 AM AWST

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Prepare rooms for guests

Prepare rooms for guests

Unit of competency
National Code
SITHACS011
State Code
OEA98
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110199 - Food And Hospitality, N.e.c.
Original Release Date
18/10/2022
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for room servicing.
  • 1.1. Identify rooms requiring service from information supplied.
  • 1.2. Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.
  • 1.3. Identify supplies for trolleys and select or order in sufficient numbers.
  • 1.4. Load trolleys safely with adequate supplies for room servicing requirements.
  • 1.5. Access rooms according to organisational customer service and security procedures.
2. Make up beds.
  • 2.1. Strip beds and mattresses and check pillows and linen for stains and damage.
  • 2.2. Replace stained and damaged linen according to organisational policies and procedures.
  • 2.3. Make beds according to organisational procedures.
3. Clean rooms.
  • 3.1. Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures.
  • 3.2. Clean rooms with minimum disruption to guests.
  • 3.3. Identify and respond to hazards.
  • 3.4. Reduce negative environmental impacts through efficient use of energy, water and other resources.
  • 3.5. Identify pests and take required action according to organisational policies and procedures.
4. Organise rooms.
  • 4.1. Check and reset furniture, fixtures and fittings.
  • 4.2. Check and replenish or replace room supplies.
  • 4.3. Collect and store guest items left in vacated rooms.
5. Check rooms.
  • 5.1. Identify room defects, damaged items or suspicious items or occurrences.
  • 5.2. Report items for follow-up by maintenance teams.
  • 5.3. Check all aspects of room set-up and cleanliness prior to leaving.
6. Check and store trolleys and equipment.
  • 6.1. Clean trolleys and store equipment after use.
  • 6.2. Safely dispose of all waste and hazardous substances according to environmental requirements.
  • 6.3. Check supplies and replenish or reorder according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
AWS37 SITHACS003 Prepare rooms for guests Unit of competency