Unit of competency Outline

Date retreived
22/07/2026 9:05 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Prepare rooms for guests

Prepare rooms for guests

Unit of competency
National Code
SITHACS003
State Code
AWS37
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110199 - Food And Hospitality, N.e.c.
Original Release Date
12/07/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for room servicing.
  • 1.1.Identify rooms requiring service from information supplied.
  • 1.2.Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.
  • 1.3.Identify supplies for trolleys and select or order in sufficient numbers.
  • 1.4.Load trolleys safely with adequate supplies.
  • 1.5.Access rooms according to organisational customer service and security procedures.
2. Make up beds.
  • 2.1.Strip beds and mattresses and check pillows and linen for stains and damage.
  • 2.2.Replace stained and damaged linen according to organisational standards.
3. Clean rooms.
  • 3.1.Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures.
  • 3.2.Clean rooms in logical order and with minimum disruption to guests.
  • 3.3.Identify and respond to hazards.
  • 3.4.Reduce negative environmental impacts through efficient use of energy, water and other resources.
  • 3.5.Identify pests and take appropriate action.
4. Organise rooms.
  • 4.1.Check and reset furniture, fixtures and fittings.
  • 4.2.Check and replenish or replace room supplies.
  • 4.3.Collect and store guest items left in vacated rooms.
5. Check rooms.
  • 5.1.Identify room defects, damaged items or suspicious items or occurrences.
  • 5.2.Report items for follow-up by maintenance teams.
  • 5.3.Check all aspects of room set-up and cleanliness prior to leaving.
6. Check and store trolleys and equipment.
  • 6.1.Clean trolleys and store equipment after use.
  • 6.2.Safely dispose of all waste and hazardous substances according to environmental requirements.
  • 6.3.Check supplies and replenish or reorder according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
WF585 SITHACS202 Prepare rooms for guests Unit of competency
Replaced By
State Code National Code Title Type
OEA98 SITHACS011 Prepare rooms for guests Unit of competency