Unit of competency Outline

Date retreived
22/07/2026 1:32 PM AWST

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Provide housekeeping services to guests

Provide housekeeping services to guests

Unit of competency
National Code
SITHACS010
State Code
OEA36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110199 - Food And Hospitality, N.e.c.
Original Release Date
18/10/2022
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.The unit applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Respond to housekeeping requests.
  • 1.1. Handle guest requests in a manner consistent with organisational customer service standards and security procedures.
  • 1.2. Confirm and note details of requests made.
  • 1.3. Apologise to guest where a request has arisen from breakdown in room servicing.
  • 1.4 Confirm timelines for meeting requests with guests.
  • 1.5. Locate, deliver and pick up items within agreed timeframes.
  • 1.6. Report ongoing actions required to meet guest requests to appropriate personnel for further action.
  • 1.7. Proactively offer information to meet guest requirements.
2. Advise guests on room and housekeeping equipment.
  • 2.1. Set up equipment for guests when requested.
  • 2.2. Advise guests courteously on correct use of equipment.
  • 2.3. Report equipment malfunctions promptly and where possible, make alternative arrangements to meet guest needs.
  • 2.4. Agree on suitable time to collect equipment or provide options for alternative collection processes.
No information
No information
Replaces
State Code National Code Title Type
AWS31 SITHACS002 Provide housekeeping services to guests Unit of competency