Unit of competency Outline
Date retreived
23/07/2026 8:20 AM AWST
23/07/2026 8:20 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Show social and cultural sensitivity
Show social and cultural sensitivity
Unit of competency
National Code
SITXCOM007
SITXCOM007
State Code
OEB22
OEB22
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
120301 - Social And Interpersonal Skills Programmes
Original Release Date
18/10/2022
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate with customers and colleagues from diverse backgrounds.
- 1.1. Treat customers and colleagues from different social and cultural groups with respect and sensitivity.
- 1.2. Respond to social and cultural differences in verbal and non-verbal communication.
- 1.3. Respond to others in a non-discriminatory way.
- 1.4. Make attempts to overcome language barriers.
- 1.5. Seek help with communication when necessary.
2. Address cross-cultural misunderstandings.
- 2.1. Identify social and cultural issues that may cause conflict or misunderstanding in the workplace.
- 2.2. Address difficulties and seek assistance from others when necessary.
- 2.3. Consider social and cultural differences when difficulties or misunderstandings occur.
- 2.4. Make efforts to resolve misunderstandings, taking account of social and cultural considerations.
- 2.5. Escalate problems and unresolved issues to appropriate supervisor or manager for follow-up.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWQ66 | SITXCOM002 | Show social and cultural sensitivity | Unit of competency |