Travel Sales and Customer Service

Skill set Outline

Date retreived
22/07/2026 8:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Skill set

National Code
SITSS00095

State Code
AE863

TGA Status
Current

DTWD Status
Approved

National Endorsed, State Implementation and Classification

AQF Level

—

Field of Education

—

Skillset Type

National

Original TGA Release Date

10/06/2022

Current Release Date

10/06/2022

Current Release Number

1.00

Approved Date

18/10/2022

Transition Date

—

Nominal Hours

225

Duration

—

Releases

Release Version	Release Date	TGA Status	DTWD Status
1.00	10/06/2022	Current	Approved

Pathway Information

Licensing / Regulatory Information

Skill Set Entry Requirements

A Current Qualification Release or associated Course does not exist.

Target Group

Suggested words for statement of attainment

General notes

Schedule

State Code	National Code	Title	Hours	Type
OBG11	SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms	45	Unit of competency
OEC43	SITXWHS005	Participate in safe work practices	15	Unit of competency
OEA19	SITXCCS014	Provide service to customers	25	Unit of competency
OEC71	SITTTVL011	Provide specialist advice on cruises	25	Unit of competency
OEB08	SITTTVL004	Sell tourism products or services	40	Unit of competency
OEB22	SITXCOM007	Show social and cultural sensitivity	20	Unit of competency
OEC53	SITTIND003	Source and use information on the tourism and travel industry	25	Unit of competency
OBG14	SIRXOSM003	Use social media and online tools	30	Unit of competency

Replaces

State Code	National Code	Title	Type
AD813	SITSS00065	Travel Sales and Customer Service	Skill set