Unit of competency Outline

Date retreived
22/07/2026 8:07 AM AWST

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Source and use information on the tourism and travel industry

Source and use information on the tourism and travel industry

Unit of competency
National Code
SITTIND003
State Code
OEC53
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080701 - Tourism
Original Release Date
18/10/2022
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.This unit applies to all tourism and travel sectors and people working at different levels. Managers use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source and use industry information.
  • 1.1. Identify sources of information on the structure and operation of the tourism and travel industry.
  • 1.2. Access specific information of relevance to the tourism and travel industry to assist operational duties.
  • 1.3. Obtain information on features of current and emerging tourism products and services relevant to job role.
  • 1.4. Apply knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.
2. Source and use compliance information.
  • 2.1. Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.
  • 2.2. Seek information on industry quality assurance schemes and apply it to benefit own organisation.
  • 2.3. Access and apply information on career planning and equal employment opportunity (EEO) law.
  • 2.4. Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.
3. Source and use information on tourism and travel technology.
  • 3.1. Source and access information on current and emerging technologies that impact on operational duties.
  • 3.2. Use information on technology to suggest new and improved workplace practices.
  • 3.3. Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.
4. Update personal and organisational knowledge of the tourism and travel industry.
  • 4.1. Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
  • 4.2. Monitor current issues and trends for the industry.
  • 4.3. Share current tourism and travel issues and trends with colleagues.
No information
No information
Replaces
State Code National Code Title Type
AWR13 SITTIND001 Source and use information on the tourism and travel industry Unit of competency