Qualification Outline

Date retreived
22/07/2026 6:23 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of Travel and Tourism Management

Diploma of Travel and Tourism Management

Qualification
National Code:
SIT50122
State Code:
BHW5
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0803 - Business And Management
Original TGA Release Date
10/06/2022
Approved Date
18/10/2022
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
1044
Duration
2 Semesters
Current Release Number
2.00
Current Release Date
09/09/2022
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
2.00 09/09/2022 Current Approved
1.00 10/06/2022 Replaced Approved
Description

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Schedule
Packaging Rules
Twenty-three (23) units must be completed:
- thirteen (13) core units
- ten (10) elective units, consisting of:
- six (6) units from Group A
- four (4) units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Any combination of electives that meets the above rules can be selected for the award of theDiploma of Travel and Tourism Management. Electives may be packaged to provide a qualification with a specialisation, as outlined below.

Packaging for specialisation:

For the award of the Diploma of Travel and Tourism Management (Holiday Parks and Resorts), the following packaging rules apply:
- thirteen (13) core units
- ten (10) elective units, consisting of:
- three (3) units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
- four (4) units from Group A, Group B or Group C
- three (3) units from the list below, or any current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * on training.gov.au (TGA) have one or more prerequisites. Refer to individual units for details.
1. Core Units

All thirteen (13) units must be completed.

State Code National Code Title Hours Type
OEA17 SITXCCS016 Develop and manage quality customer service practices 60 Unit of competency
OEA18 SITXCCS015 Enhance customer service experiences 60 Unit of competency
OEA63 SITXMGT005 Establish and conduct business relationships 60 Unit of competency
ODZ95 SITXWHS007 Implement and monitor work health and safety practices 30 Unit of competency
OEB27 SITXFIN008 Interpret financial information 25 Unit of competency
OEA96 SITXHRM009 Lead and manage people 60 Unit of competency
OCD90 BSBTWK501 Lead diversity and inclusion 55 Unit of competency
OEA40 SITXCOM010 Manage conflict 20 Unit of competency
ODZ93 SITXFIN009 Manage finances within a budget 30 Unit of competency
OBG17 SIRXOSM007 Manage risk to organisational reputation in an online setting 55 Unit of competency
OEC66 SITXMGT004 Monitor work operations 40 Unit of competency
ODZ87 SITXFIN010 Prepare and monitor budgets 50 Unit of competency
OEC53 SITTIND003 Source and use information on the tourism and travel industry 25 Unit of competency
2. Group A Elective Units – Travel and Tourism

For award of the Diploma of Travel and Tourism Management, at least six (6) units must be selected.
For award of the Diploma of Travel and Tourism Management (Holiday Parks and Resorts) specialisation, up to seven (7) units may be selected.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEB49 SITTTVL001 Access and interpret product information 55 Unit of competency
OEB50 SITTTOP008 Allocate tour or activity resources 30 Unit of competency
OEB05 SITTTVL006 Book tourism products and process documentation 70 Unit of competency
OEB01 SITTTVL010 Construct advanced international airfares 35 Unit of competency
OEB02 SITTTVL009 Construct international airfares 65 Unit of competency
OEA13 SITTPPD014 Coordinate and operate sustainable tourism activities 60 Unit of competency
OEA60 SITTGDE023 Coordinate and operate tours 60 Unit of competency
OEA06 SITXMPR012 Coordinate marketing activities 30 Unit of competency
OEB14 SITTGDE018 Develop and maintain the general and regional knowledge required by guides 40 Unit of competency
OEB43 SITTPPD015 Develop in-house recreational activities 54 Unit of competency
OEB41 SITTPPD013 Develop interpretive activities 55 Unit of competency
OEC73 SITTGDE016 Lead tour groups 30 Unit of competency
OEA50 SITTTOP006 Load touring equipment and supplies 25 Unit of competency
AWM91 TLIC3042 Operate coach/bus 35 Unit of competency
AWN06 TLIC1051 Operate commercial vehicle 30 Unit of competency
ODQ16 TLIC0023 Operate four wheel drive vehicle 40 Unit of competency
OEC75 SITTTOP010 Operate tours in a remote area 70 Unit of competency
OEA27 SITTPPD012 Package tourism products 50 Unit of competency
OEC44 SITXMPR011 Plan and implement sales activities 20 Unit of competency
OEA29 SITTGDE017 Prepare and present tour commentaries or activities 35 Unit of competency
OEB06 SITTTVL005 Prepare customer quotations 20 Unit of competency
OEA97 SITTGDE022 Prepare specialised interpretive content on cultural and heritage environments 60 Unit of competency
OEB12 SITTGDE020 Prepare specialised interpretive content on flora, fauna and landscape 60 Unit of competency
OEA71 SITTGDE021 Prepare specialised interpretive content on marine environments 60 Unit of competency
ODZ91 SITTTVL003 Provide advice on Australian destinations 85 Unit of competency
OEC51 SITTTVL002 Provide advice on international destinations 85 Unit of competency
OEA75 SITTTOP007 Provide outdoor catering 70 Unit of competency
OEC71 SITTTVL011 Provide specialist advice on cruises 25 Unit of competency
OEC52 SITXCCS010 Provide visitor information 20 Unit of competency
OEA82 SITTPPD016 Research and analyse tourism data 100 Unit of competency
OEB13 SITTGDE019 Research and share information on Australian Indigenous cultures 60 Unit of competency
OEB08 SITTTVL004 Sell tourism products or services 40 Unit of competency
OEB62 SITTTOP009 Set up and operate a camp site 50 Unit of competency
OEB03 SITTTVL008 Source airfares and issue tickets for domestic flights 45 Unit of competency
OEA93 SITTTVL007 Use a computerised reservations or operations system 120 Unit of competency
3. Group B Elective Units – Holiday Parks and Resorts

For the award of the Diploma of Travel and Tourism Management (Holiday Parks and Resorts) specialisation, three (3) units must be selected.
One unit must be SITTIND004 Source and use information on the holiday park and resort industry.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEA02 SITXMPR014 Develop and implement marketing strategies 80 Unit of competency
OEB44 SITXGLC002 Identify and manage legal risks and comply with law 70 Unit of competency
OCE90 BSBOPS504 Manage business risk 50 Unit of competency
OEB48 SITXFIN011 Manage physical assets 60 Unit of competency
OEA74 SITXMGT006 Manage projects 60 Unit of competency
OEC44 SITXMPR011 Plan and implement sales activities 20 Unit of competency
OEA33 SITTIND004 Source and use information on the holiday park and resort industry 25 Unit of competency
4. Group C – General Electives

Up to seven (7) units may be selected.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEB68 SITXCOM009 Address protocol requirements 25 Unit of competency
OCF62 BSBMKG431 Assess marketing opportunities 45 Unit of competency
OEC67 SITXLAN008 Conduct oral communication in a language other than English 10 Unit of competency
OBO69 BSBXCS405 Contribute to cyber security incident responses 25 Unit of competency
OEA06 SITXMPR012 Coordinate marketing activities 30 Unit of competency
OEA08 SITXMPR009 Coordinate production of brochures and marketing materials 40 Unit of competency
OEA07 SITXMPR010 Create a promotional display or stand 20 Unit of competency
OCE01 BSBTEC303 Create electronic presentations 20 Unit of competency
OCE32 BSBMKG552 Design and develop marketing communication plans 55 Unit of competency
OCD56 BSBTEC301 Design and produce business documents 70 Unit of competency
OCD99 BSBTEC402 Design and produce complex spreadsheets 60 Unit of competency
OBG16 SIRXOSM005 Develop a basic website for customer engagement 55 Unit of competency
BBB57 SIRXSTR001 Develop an ecommerce strategy 45 Unit of competency
OEB44 SITXGLC002 Identify and manage legal risks and comply with law 70 Unit of competency
ODZ97 SITXWHS006 Identify hazards, assess and control safety risks 15 Unit of competency
OCE13 BSBSUS411 Implement and monitor environmentally sustainable work practices 35 Unit of competency
OBG11 SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms 45 Unit of competency
OCG20 BSBCMM411 Make presentations 30 Unit of competency
OCE90 BSBOPS504 Manage business risk 50 Unit of competency
OCG37 SIRXCEG008 Manage disrespectful, aggressive or abusive customers 25 Unit of competency
OCD88 BSBTWK503 Manage meetings 50 Unit of competency
OEA74 SITXMGT006 Manage projects 60 Unit of competency
OEA95 SITXHRM011 Manage volunteers 25 Unit of competency
ODI31 SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour. 25 Unit of competency
OEA35 SITXHRM012 Monitor staff performance 60 Unit of competency
ODZ96 SITXMPR015 Obtain and manage sponsorship 30 Unit of competency
OEA04 SITXMPR013 Participate in cooperative online marketing initiatives 32 Unit of competency
OEC44 SITXMPR011 Plan and implement sales activities 20 Unit of competency
OCF39 BSBMKG544 Plan and monitor direct marketing activities 45 Unit of competency
OEA00 SITXMPR016 Prepare and present proposals 30 Unit of competency
OEC47 SITXFIN007 Process financial transactions 35 Unit of competency
OBO74 BSBXCS402 Promote workplace cyber security awareness and best practices 35 Unit of competency
OCD30 HLTAID011 Provide First Aid 18 Unit of competency
OCD28 HLTAID013 Provide First Aid in remote or isolated site 25 Unit of competency
OEA45 SITXLAN009 Read and write information in a language other than English 10 Unit of competency
OEA53 SITXHRM010 Recruit, select and induct staff 80 Unit of competency
OCG02 BSBFIN401 Report on financial activity 45 Unit of competency
OEB39 SITXCRI003 Respond to a customer in crisis 5 Unit of competency
OEC45 SITXHRM008 Roster staff 50 Unit of competency
OBG14 SIRXOSM003 Use social media and online tools 30 Unit of competency
OCD66 BSBWRT411 Write complex documents 50 Unit of competency
Replaces
State Code National Code Title Type
AZU0 SIT50116 Diploma of Travel and Tourism Management Qualification
No information
Entry Requirements

There are no entry requirements for this qualification.

Traineeships and Apprenticeships
(TR11160) TRAVEL AND TOURISM MANAGER (LEVEL 5) Traineeship