Unit of competency Outline

Date retreived
23/07/2026 7:19 AM AWST

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Provide advice on Australian destinations

Provide advice on Australian destinations

Unit of competency
National Code
SITTTVL003
State Code
ODZ91
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080701 - Tourism
Original Release Date
18/10/2022
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.Domestic destinations and their features can include any sold by a travel organisation. Travel operators in Australia, such as travel agents, tour wholesalers and inbound tour operators, would cover multiple Australian destinations. Visitor information centres and some tour operators would specialise in one region.The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes visitor information officers, travel consultants, tour operations coordinators, inbound tour coordinators and reservations sales agents.The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of Australian destinations.
  • 1.1. Identify and access information sources that provide current and accurate information on Australian destinations.
  • 1.2. Obtain information on functional or operational features of the Australian destination that meet different client needs.
  • 1.3. Obtain key information on social, cultural and geographical features and current health and safety features of the Australian destination.
  • 1.4. Record and store destination information for future use.
2. Update knowledge of Australian destinations.
  • 2.1. Use formal and informal research to update destination knowledge.
  • 2.2. Seek feedback from colleagues and customers on their experience with Australian destinations to gain first-hand information.
  • 2.3. Share updated information with colleagues.
3. Provide information and advice on specific Australian destinations.
  • 3.1. Identify the specific information and advice needs of the customer.
  • 3.2. Provide current and accurate destination information and advice.
  • 3.3. Provide appropriate scope and depth of information to meet customer needs.
  • 3.4. Present information and advice in a clear format and style.
  • 3.5. Refer customers to current sources of health, safety and regulatory information.
No information
No information
Replaces
State Code National Code Title Type
AWQ91 SITTTSL004 Provide advice on Australian destinations Unit of competency