Qualification Outline

Date retreived
22/07/2026 6:24 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate IV in Travel and Tourism

Certificate IV in Travel and Tourism

Qualification
National Code:
SIT40125
State Code:
BOC6
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0807 - Tourism
Original TGA Release Date
13/08/2025
Approved Date
17/09/2025
Stream of Study
Subsequent to Initial Vocational (4000)
VET Act Classifier
C
Nominal Hours
652
Duration
Current Release Number
1.00
Current Release Date
13/08/2025
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 13/08/2025 Current Approved
Description

This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
 
There are 0 minimum work placement hours required for this unit.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Schedule
Packaging Rules
Nineteen (19) units must be completed:
- seven (7) core units
- twelve (12) elective units, consisting of:
- six (6) units from Group A
- six (6) additional units from Group A, Group B or Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

Any combination of electives that meets the above rules can be selected for the award of the Certificate IV in Travel and Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below.

Packaging for specialisation:

For the award of the Certificate IV in Travel and Tourism (Holiday Parks and Resorts), the following packaging rules apply:

- seven (7) core units
- twelve (12) elective units, consisting of:

- two (2) units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
- five (5) units from Group A, Group B or Group C
- five (5) units from the list below, or any current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with * on training.gov.au (TGA) have one or more prerequisites. Refer to individual units for details.
1. Core Units

All seven (7) units must be completed.

State Code National Code Title Hours Type
OEB42 SITXHRM007 Coach others in job skills 30 Unit of competency
OEA18 SITXCCS015 Enhance customer service experiences 60 Unit of competency
ODZ95 SITXWHS007 Implement and monitor work health and safety practices 30 Unit of competency
OEB27 SITXFIN008 Interpret financial information 25 Unit of competency
OEA40 SITXCOM010 Manage conflict 20 Unit of competency
OEB22 SITXCOM007 Show social and cultural sensitivity 20 Unit of competency
OEC53 SITTIND003 Source and use information on the tourism and travel industry 25 Unit of competency
2. Group A Elective Units - Travel and Tourism

For award of the Certificate IV in Travel and Tourism, at least six (6) units must be selected.
For award of the Certificate IV in Travel and Tourism (Holiday Parks and Resorts) specialisation, up to ten (10) units may be selected.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEB49 SITTTVL001 Access and interpret product information 55 Unit of competency
OEB50 SITTTOP008 Allocate tour or activity resources 30 Unit of competency
OFE73 MARF060 Apply basic survival skills in the event of vessel abandonment 25 Unit of competency
OEB05 SITTTVL006 Book tourism products and process documentation 70 Unit of competency
OEB01 SITTTVL010 Construct advanced international airfares 35 Unit of competency
OEB02 SITTTVL009 Construct international airfares 65 Unit of competency
OEA13 SITTPPD014 Coordinate and operate sustainable tourism activities 60 Unit of competency
OEA60 SITTGDE023 Coordinate and operate tours 60 Unit of competency
OEB14 SITTGDE018 Develop and maintain the general and regional knowledge required by guides 40 Unit of competency
OEB43 SITTPPD015 Develop in-house recreational activities 54 Unit of competency
OEB41 SITTPPD013 Develop interpretive activities 55 Unit of competency
OEC73 SITTGDE016 Lead tour groups 30 Unit of competency
OEA50 SITTTOP006 Load touring equipment and supplies 25 Unit of competency
AWM91 TLIC3042 Operate coach/bus 35 Unit of competency
AWN06 TLIC1051 Operate commercial vehicle 30 Unit of competency
ODQ16 TLIC0023 Operate four wheel drive vehicle 40 Unit of competency
OCG92 MARF043 Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) 45 Unit of competency
OEC75 SITTTOP010 Operate tours in a remote area 70 Unit of competency
OEA27 SITTPPD012 Package tourism products 50 Unit of competency
OEA29 SITTGDE017 Prepare and present tour commentaries or activities 35 Unit of competency
OEB06 SITTTVL005 Prepare customer quotations 20 Unit of competency
OEA97 SITTGDE022 Prepare specialised interpretive content on cultural and heritage environments 60 Unit of competency
OEB12 SITTGDE020 Prepare specialised interpretive content on flora, fauna and landscape 60 Unit of competency
OEA71 SITTGDE021 Prepare specialised interpretive content on marine environments 60 Unit of competency
ODZ91 SITTTVL003 Provide advice on Australian destinations 85 Unit of competency
OEC51 SITTTVL002 Provide advice on international destinations 85 Unit of competency
OEA75 SITTTOP007 Provide outdoor catering 70 Unit of competency
OEC71 SITTTVL011 Provide specialist advice on cruises 25 Unit of competency
OEC52 SITXCCS010 Provide visitor information 20 Unit of competency
OEB13 SITTGDE019 Research and share information on Australian Indigenous cultures 60 Unit of competency
OEB08 SITTTVL004 Sell tourism products or services 40 Unit of competency
OEB62 SITTTOP009 Set up and operate a camp site 50 Unit of competency
OEB03 SITTTVL008 Source airfares and issue tickets for domestic flights 45 Unit of competency
OEA93 SITTTVL007 Use a computerised reservations or operations system 120 Unit of competency
3. Group B Elective Units – Holiday Parks and Resorts

For award of the Certificate IV in Travel and Tourism (Holiday Parks and Resorts) specialisation, two (2) units must be selected.
One of these units must be SITTIND004 Source and use information on the holiday park and resort industry.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
WG588 SIFCBGM008 Coordinate building and grounds maintenance and development 40 Unit of competency
WG587 SIFCBGM007 Evaluate building and grounds maintenance and development needs 40 Unit of competency
OEN68 SISCAQU016 Manage pool water quality 20 Unit of competency
OEA91 SITXINV007 Purchase goods 25 Unit of competency
OEA33 SITTIND004 Source and use information on the holiday park and resort industry 25 Unit of competency
4. Group C – General Electives

Up to ten (10) units may be selected.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEB68 SITXCOM009 Address protocol requirements 25 Unit of competency
OCF62 BSBMKG431 Assess marketing opportunities 45 Unit of competency
OCD91 BSBTWK401 Build and maintain business relationships 45 Unit of competency
OCF52 BSBMKG442 Conduct e-marketing communications 30 Unit of competency
OEC67 SITXLAN008 Conduct oral communication in a language other than English 10 Unit of competency
OBO69 BSBXCS405 Contribute to cyber security incident responses 25 Unit of competency
OEA06 SITXMPR012 Coordinate marketing activities 30 Unit of competency
OEA08 SITXMPR009 Coordinate production of brochures and marketing materials 40 Unit of competency
OEA07 SITXMPR010 Create a promotional display or stand 20 Unit of competency
OCE01 BSBTEC303 Create electronic presentations 20 Unit of competency
OCD56 BSBTEC301 Design and produce business documents 70 Unit of competency
OCD99 BSBTEC402 Design and produce complex spreadsheets 60 Unit of competency
OBG16 SIRXOSM005 Develop a basic website for customer engagement 55 Unit of competency
ODZ97 SITXWHS006 Identify hazards, assess and control safety risks 15 Unit of competency
OEA96 SITXHRM009 Lead and manage people 60 Unit of competency
OBG11 SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms 45 Unit of competency
OEA14 SITXCCS018 Make bookings and process documentation 35 Unit of competency
OCG20 BSBCMM411 Make presentations 30 Unit of competency
OCG37 SIRXCEG008 Manage disrespectful, aggressive or abusive customers 25 Unit of competency
ODZ93 SITXFIN009 Manage finances within a budget 30 Unit of competency
ODI31 SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour. 25 Unit of competency
OEC66 SITXMGT004 Monitor work operations 40 Unit of competency
OEA04 SITXMPR013 Participate in cooperative online marketing initiatives 32 Unit of competency
OCE15 BSBSUS211 Participate in sustainable work practices 30 Unit of competency
OCE03 BSBPEF202 Plan and apply time management 15 Unit of competency
OEC44 SITXMPR011 Plan and implement sales activities 20 Unit of competency
OEA12 SITXCCS019 Prepare quotations 25 Unit of competency
OEC47 SITXFIN007 Process financial transactions 35 Unit of competency
OBO74 BSBXCS402 Promote workplace cyber security awareness and best practices 35 Unit of competency
OCD30 HLTAID011 Provide First Aid 18 Unit of competency
OCD28 HLTAID013 Provide First Aid in remote or isolated site 25 Unit of competency
OEA45 SITXLAN009 Read and write information in a language other than English 10 Unit of competency
OCG02 BSBFIN401 Report on financial activity 45 Unit of competency
OEB39 SITXCRI003 Respond to a customer in crisis 5 Unit of competency
OEC45 SITXHRM008 Roster staff 50 Unit of competency
OEA15 SITXCCS017 Use a computerised booking system 110 Unit of competency
OBG14 SIRXOSM003 Use social media and online tools 30 Unit of competency
OCD66 BSBWRT411 Write complex documents 50 Unit of competency
Replaces
State Code National Code Title Type
CDP3 SIT40122 Certificate IV in Travel and Tourism Qualification
No information
Entry Requirements
No information
Traineeships and Apprenticeships
No information