Unit of competency Outline

Date retreived
22/07/2026 2:34 PM AWST

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Use a computerised booking system

Use a computerised booking system

Unit of competency
National Code
SITXCCS017
State Code
OEA15
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080905 - Practical Computing Skills
Original Release Date
18/10/2022
Nominal Hours
110
Description
This unit describes the performance outcomes, skills and knowledge required to use a computerised booking system to create bookings for products and services. The unit covers the computer skills required to use booking functions and system capabilities and not the related sales skills which are found in other units.The unit applies to frontline sales and operations personnel in any type of business that takes bookings for products or services, and who operate with some level of independence and under limited supervision.The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Use computerised system features to create and administer bookings.
  • 1.1. Use system features to check availability of required product or service.
  • 1.2. Create new bookings containing accurate customer details.
  • 1.3. Input customer details in the format required by the system.
  • 1.4. Retrieve bookings using the format required by the system.
  • 1.5. Make updates and amendments to bookings as required.
  • 1.6. Save and file bookings details according to organisational policies and procedures.
2. Send and receive communications.
  • 2.1 Create and process accurate communications to colleagues using system functions.
  • 2.2. Access and interpret communications from colleagues.
3. Administer sales and operations functions using the system.
  • 3.1. Use system capabilities to undertake sales or operational tasks.
  • 3.2. Use system capabilities to manage required accounting processes for bookings according to organisational policies and procedures.
  • 3.3. Produce reports according to organisational requirements.
  • 3.4. Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
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