Unit of competency Outline
Date retreived
23/07/2026 12:50 AM AWST
23/07/2026 12:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Build and maintain business relationships
Build and maintain business relationships
Unit of competency
National Code
BSBTWK401
BSBTWK401
State Code
OCD91
OCD91
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/03/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish business relationships
- 1.1 Identify business development and networking objectives of the organisation and own role
- 1.2 Determine networking opportunities according to identified objectives and organisational policies and procedures
- 1.3 Confirm communication channels for information exchange with business contacts
- 1.4 Engage with business contacts using written and verbal communication to promote business opportunities
2. Maintain business relationships
- 2.1 Use communication techniques to establish rapport with business contacts
- 2.2 Identify barriers to business development opportunities
- 2.3 Use problem-solving techniques to negotiate solutions to identified situations
- 2.4 Seek specialist advice in the development of contacts, as required
3. Build and improve business relationships
- 3.1 Develop strategies to represent and promote organisational interests to contacts
- 3.2 Participate in formal and informal networks that promote the organisation
- 3.3 Communicate issues regarding relationships in writing and verbally to organisational personnel
- 3.4 Seek and respond to feedback from management on the quality of relationships with business contacts
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUH39 | BSBREL402 | Build client relationships and business networks | Unit of competency |
| AUL56 | BSBREL401 | Establish networks | Unit of competency |
| AUI56 | BSBREL403 | Implement international client relationship strategies | Unit of competency |
| AUH70 | BSBSMB411 | Manage specialist external advisory services | Unit of competency |