Skill set Outline
Date retreived
22/07/2026 5:30 PM AWST
22/07/2026 5:30 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Relationship Building Skill Set
Customer Relationship Building Skill Set
Skill set
National Code
FNSSS00022
FNSSS00022
State Code
AE865
AE865
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
15/06/2022
Current Release Date
15/06/2022
Current Release Number
1.00
Approved Date
07/12/2022
Transition Date
—
Nominal Hours
165
Duration
—
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 15/06/2022 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEC13 | FNSINC514 | Apply ethical frameworks and principles to make and act upon decisions | 35 | Unit of competency |
| OCD91 | BSBTWK401 | Build and maintain business relationships | 45 | Unit of competency |
| AUQ84 | FNSCUS403 | Deliver a professional service to customers | 30 | Unit of competency |
| OCE68 | BSBPEF502 | Develop and use emotional intelligence | 55 | Unit of competency |
