Unit of competency Outline

Date retreived
22/07/2026 3:29 PM AWST

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Implement international client relationship strategies

Implement international client relationship strategies

Unit of competency
National Code
BSBREL403
State Code
AUI56
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080509 - Public Relations
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to implement a defined organisational strategy for developing international client relationships, marketing plans and marketing strategies for specified international target market.It applies to individuals working with minimal supervision but with the support and assistance of a more senior person within the organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Implement culturally appropriate interpersonal communication with clients
  • 1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients
  • 1.2 Use culturally appropriate interpersonal communication styles with international clients
  • 1.3 Seek feedback on appropriateness of communication style
  • 1.4 Make changes to communication style as a result of feedback
2. Implement client relationship strategy
  • 2.1 Seek clarification of details of the existing organisational client relationship strategy as required
  • 2.2 Determine processes and practices to implement the client relationship strategy with international clients
  • 2.3 Implement the client relationship strategy with international clients
  • 2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues
3. Monitor and improve client relationship strategy
  • 3.1 Maintain records of client interactions according to organisational procedures
  • 3.2 Seek feedback on quality and effectiveness of interactions with international clients
  • 3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes
  • 3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel
  • 3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy
  • 3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients
No information
No information
Replaces
State Code National Code Title Type
D0967 BSBREL403A Implement international client relationship strategies Unit of competency
Replaced By
State Code National Code Title Type
OCD91 BSBTWK401 Build and maintain business relationships Unit of competency
State Code National Code Title Type
AVS8 BSB40615 Certificate IV in Business Sales Qualification
AVU1 BSB41115 Certificate IV in International Trade Qualification