Unit of competency Outline

Date retreived
22/07/2026 11:28 AM AWST

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Provide advice on international destinations

Provide advice on international destinations

Unit of competency
National Code
SITTTVL002
State Code
OEC51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080701 - Tourism
Original Release Date
18/10/2022
Nominal Hours
85
Description
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.International destinations and their features can include any sold by a travel organisation. Travel operators, such as travel agents and tour wholesalers, can specialise in one international destination or cover multiple destinations.The breadth and depth of destination knowledge required will vary according to the industry sector, workplace and job role. This unit is not about having an in-depth knowledge of every destination but focuses on the ability to collect and interpret destination information.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, wholesale operations consultants, tour managers, and reservations sales agents.The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of international destinations.
  • 1.1. Identify and access information sources that provide current and accurate information on international destinations.
  • 1.2. Identify and obtain information on functional or operational features of the international destination that meet different customer needs.
  • 1.3. Obtain key information on social, cultural and geographical features and current health and safety features of the international destination.
  • 1.4. Record and store destination information for future use.
2. Update knowledge of international destinations.
  • 2.1. Use formal and informal research to update destination knowledge.
  • 2.2. Seek feedback from colleagues and customers on their experience with international destinations to gain first-hand information.
  • 2.3. Share updated information with colleagues.
3. Provide information and advice on specific international destinations.
  • 3.1. Identify the specific information and advice needs of the customer.
  • 3.2. Provide current and accurate destination information and advice.
  • 3.3. Provide an appropriate scope and depth of information to meet customer needs.
  • 3.4. Present information and advice in a clear format and style.
  • 3.5. Refer customers to current sources of health, safety and regulatory information.
No information
No information
Replaces
State Code National Code Title Type
AWR01 SITTTSL003 Provide advice on international destinations Unit of competency