Unit of competency Outline

Date retreived
22/07/2026 10:53 PM AWST

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Source airfares and issue tickets for domestic flights

Source airfares and issue tickets for domestic flights

Unit of competency
National Code
SITTTVL008
State Code
OEB03
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080701 - Tourism
Original Release Date
18/10/2022
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries, source airfares for domestic air travel, issue tickets and process re-issues or cancellations. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.The unit applies to travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, ticketing consultants, consolidator ticketing officers, reservations sales agents and owner-operators of small travel organisations.The skills in this unit of competency must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Interpret domestic airfare information.
  • 1.1. Identify and access sources of fare information.
  • 1.2. Interpret information on domestic flights, fares and conditions applicable to specific fares.
2. Create domestic flight itineraries, source airfares and issue tickets.
  • 2.1. Identify domestic flight options to meet customer needs.
  • 2.2. Create flight itineraries and source airfares for direct and connecting domestic flights.
  • 2.3. Source costs for airfares to meet customer needs.
  • 2.4. Calculate taxes, fees and surcharges.
  • 2.5. Check calculations for accuracy.
  • 2.6. Compare domestic airfares and quote optimum airfare that meets customer needs.
  • 2.7. Issue ticket according to customer requirements.
3. Document and maintain records of calculations.
  • 3.1. Record full details of the calculated airfare.
  • 3.2. Minimise use of printed materials and maximise electronic record keeping to reduce waste.
4. Process ticket re-issues and cancellations.
  • 4.1. Confirm changed customer requirements.
  • 4.2. Check fare conditions and advise customer.
  • 4.3. Confirm client wishes to proceed with change.
  • 4.4. Re-issue or cancel ticket according to customer requirements in accordance with fare conditions.
  • 4.5. Issue applicable refund or airline credit according to airline conditions.
No information
No information
Replaces
State Code National Code Title Type
AWQ88 SITTTSL011 Source airfares for domestic flights Unit of competency