Unit of competency Outline

Date retreived
22/07/2026 3:19 PM AWST

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Establish and conduct business relationships

Establish and conduct business relationships

Unit of competency
National Code
SITXMGT005
State Code
OEA63
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080301 - Business Management
Original Release Date
18/10/2022
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Build business relationships.
  • 1.1. Establish relationships in line with organisational requirements and protocols.
  • 1.2. Use effective communication techniques to build business relationships.
  • 1.3. Proactively identify and take up opportunities to maintain regular contact with customers and suppliers.
2. Conduct negotiations.
  • 2.1. Use negotiation techniques in line with professional and organisational protocols to maximise benefits of relationship for all parties.
  • 2.2. Incorporate feedback and input from colleagues into negotiation where appropriate.
  • 2.3. Communicate results of negotiations to appropriate colleagues and stakeholders within appropriate timeframes.
3. Make formal business agreements.
  • 3.1. Confirm agreements in writing according to organisational requirements, using formal contracts where appropriate.
  • 3.2. Obtain approvals for all aspects of formal agreements according to organisational procedures.
  • 3.3. Evaluate and act on the need for specialist advice as required.
4. Foster and maintain business relationships.
  • 4.1. Proactively seek, review, and act upon information needed to maintain sound business relationships.
  • 4.2. Honour agreements within scope of individual responsibility, complying with agreed terms.
  • 4.3. Take account of agreed performance indicators.
  • 4.4. Make adjustments to agreements in consultation with customer or supplier and share information with appropriate colleagues.
  • 4.5. Nurture relationships through regular contact and use of effective interpersonal and communication styles.
No information
No information
Replaces
State Code National Code Title Type
AWQ28 SITXMGT002 Establish and conduct business relationships Unit of competency