Unit of competency Outline

Date retreived
22/07/2026 3:01 PM AWST

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Conduct basic oral communication in a language other than English

Conduct basic oral communication in a language other than English

Unit of competency
National Code
SITXLAN007
State Code
OEA87
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
091599 - Language And Literature, N.e.c.
Original Release Date
18/10/2022
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities such as welcoming and farewelling customers, providing face-to-face routine customer service and other routine workplace activities.The unit applies to all industry contexts and to individuals working at different levels of responsibility. This could include frontline, supervisory or management personnel.This unit can be used for the assessment of basic oral proficiency in any language other than English. This unit does not prepare individuals for the role of a translator or interpreter.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Initiate communication.
  • 1.1. Identify language needed to conduct basic communication.
  • 1.2. Recognise and observe social and cultural conventions of language speaker.
2. Communicate in a language other than English to support routine workplace activities.
  • 2.1. Use appropriate simple and commonly used courtesy expressions for greeting, farewelling, apologising and thanking.
  • 2.2. Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
  • 2.3. Use routinely required key words, short phrases and gestures.
  • 2.4. Identify and use appropriate resources and seek assistance from those with suitable language skills.
  • 2.5. Use visual techniques to enhance or replace oral communication.
No information
No information
Replaces
State Code National Code Title Type
AWQ32 SITXLAN001 Conduct basic oral communication in a language other than English Unit of competency