Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Store policy and procedures in regard to:
cash handling
financial transactions
handling techniques of stock
operation of point-of-sale equipment
sales transactions
security.
Point-of-sale documents may include:
credit slips
lay-by slips
message pads
order forms
product return slips
promotional materials.
Customers may include:
customers with routine or special requests
internal and external contacts
new or repeat contacts
people from a range of social, cultural and ethnic backgrounds
people with varying physical and mental abilities.
Numerical calculations may include:
addition and subtraction
calculations of cash amounts and change
calculations of discount amounts
estimation of quantities
measurement
multiplication and division
percentages.
Point-of-sale transactions may include:
cheques
credit cards and store cards
EFTPOS
exchanges
gift vouchers
lay-by
returns
smart cards
travellers cheques.
Point-of-sale equipment may include:
cash drawer
cash register
EFTPOS terminal
electronic scales
numerical display board
scanner
security tagging.
Wrapping and packaging materials may include:
adhesive tape
bags
boxes
bubble wrap
gift wrapping
paper
ribbon
string.
Delivery methods may include:
courier
domestic or international delivery
freight
parcel pickup
post or express post.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
operates point-of-sale equipment according to manufacturer instructions and store policy and procedures
applies store policy and procedures in regard to cash handling and point-of-sale transactions
interprets, calculates and records numerical information accurately
processes sales transaction information responsibly and accurately according to store policy and procedures
applies store policy and procedures in regard to the handling, packing, wrapping and delivery of goods or merchandise.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
relevant documentation, such as:
stock, inventory and price lists
financial transaction dockets and slips
lay-by, credit and product return slips
store policy and procedures manuals
a range of point-of-sale equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the work
role play
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, work and job role is recommended, for example:
SIRXCCS202 Interact with customers
SIRXFIN201 Balance and secure point-of-sale terminal
SIRXINV001A Perform stock control procedures
SIRXRSK201 Minimise loss.