Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Product knowledge may include:
brand options
application procedures and techniques
benefits and effects of various products
method of production
guarantees
price
ingredients
elements of design such as:
line, direction, focal points, balance
camouflage of skin or hair faults.
Sources of information may include:
store or supplier product leaflets and manuals
fashion magazines
manufacturer representatives
product labels
hair and beauty shows
internet
customer feedback
designated staff members.
Comparisons between products and services may relate to:
features and effects of products and services
method of application
price
storage requirements and shelf life.
Product range may include:
hair products such as:
hair colour
shampoos and conditioners
styling aids such as mousses, gels and hairsprays
hair ornaments
brushes, combs
blow dryers
beauty products such as:
skin care products for face and body
home care skin treatments
home care remedial products
sunscreen and tanning products
nail, hand and foot care products
cosmetic products such as:
face and body make-up, pre-make-up products and stabilisers
brushes, sponges
applicators
pallets
lash curlers, artificial lashes, tweezers
magnifying mirrors
containers and trays, make-up boxes
pencil sharpeners.
Customers may include:
people with routine or special requests
people with special needs
regular and new customers
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Staff members may include:
new or existing staff
full-time, part-time or casual
people with varying levels of language and literacy
people from a range of cultural, social and ethnic backgrounds.
Customer requirements may include:
occasion (e.g. casual, professional, day or evening)
colour preferences and style
durability, function and usage
cost
lifestyle
physical characteristics, including allergic reactions
product preferences, including desire to use natural products
culture and ethnicity.
Services may include:
product advice for home care treatments
hair, skin and nail care advice
hair, skin and nail care treatments
colour coordination for hair and make-up products
advice on current fashion trends and basic design elements.
Legislative requirements may include:
consumer law
environmental protection
hazardous substances and dangerous goods
Trade Practices and Fair Trading Acts
Therapeutic Goods Act
WHS
industry codes of practice
waste disposal
pricing procedures, including GST requirements.
Store policy and procedures in regard to:
selling hair, beauty and cosmetic products
interacting with customers
product demonstration.
Follow-up may include:
contact by store representative
return appointments for the customer.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
continually updates and applies product knowledge to provide comprehensive advice to customers and staff
consistently applies store policy and procedures and industry codes of practice in regard to sales and customer service procedures
advises customers and informs sales team members of skin and hair care essentials
advises customers on the use and application of hair, beauty and cosmetic products, including hair, skin and nail care advice, colour coordination for hair and make-up products and advice on current fashion trends and design elements
consistently advises on product performance and features and benefits of products according to store policy and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant sources of product information
relevant documentation, such as:
store policy and procedures manuals
industry codes of practice and relevant legislation
an appropriate range of hair, beauty and cosmetic products
a range of customers with different requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
a role play
customer feedback
written or verbal answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.