Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Computerised technology may include:
personal computers or terminals (stand-alone or networked)
scanning equipment
bar coding equipment
point-of-sale terminals
hand-held equipment
software, including:
word processing
databases
spreadsheets
financial
inventory
electronic data interchange (EDI).
Systems may include:
electronic
manual.
e-commerce may include:
business to business
business to end-consumer (direct)
consumer to consumer.
Maintenance requirements may include:
cleaning
hardware or software upgrades
preventative maintenance
OHS requirements.
Reporting may be:
formal and informal
to individuals or groups
written, faxed, emailed or spoken.
Sources of information may include:
legislation and regulations
work procedures and internal manuals
company operating procedures and instructions
manufacturer specifications
supplier and customer instructions
manifests
codes of practice
quality assurance systems, procedures and policies
awards, workplace agreements, and other industrial arrangements
verbal communication, including face-to-face, telephone, internet and radio
written instructions and communication such as data exchange, letters and emails
safety instructions and workplace signage
electronic or hard copy
policy and protocols.
Basic transactions may include:
sales
quotations
returns
administration of accounts
electronic transactions, including:
electronic data interchange (EDI)
MIME
value added networks
payments received by:
cash
cheque
credit card
EFTPOS
cash on delivery (COD)
direct credit.
Transaction security may include:
principles of digital cryptography, steganography and public-key cryptosystems
cryptographic standards (e.g. government security policy, international standards)
digital signatures, digital escrow, certification
virus protection
secure communications
intrusion detection and countermeasures
copy and counterfeit detection
privacy and anonymity protocols.
Credit checks may be:
automated or manual
completed internally or by external agent.
Business policy and procedures in regard to:
acquisition and sale of products and services
reporting mechanisms
interaction with customers
information technology systems
processing e-commerce transactions.
Customer requests for further information may include:
quotations
price notification
product and service availability
logistics (e.g. time of delivery)
warranties
payment options.
Customer account file may include:
account holder details
mode of payment (preferences)
customer number
credit limits
contact details
supply details
product or service category
transaction history.
Electronic payments may include:
payment gateways
electronic presentment
clearance systems
dishonour systems
credit card transactions
electronic bill payment.
Payment for products and services may include:
electronic bills
letters of credit
point-of-sale transactions
mail order and telephone orders.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
uses computers to access data relevant to a routine work task
uses computer applications to complete electronic transactions
contributes to business operational processes and task completion
contributes towards operational outcomes within a team setting
applies business policy and procedures for satisfactory completion of tasks requiring use of electronic or computer technology
completes accurate data entry and processing
uses and maintains computers according to business and manufacturer manuals and instructions.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant computer applications and hardware
relevant documentation, such as:
business or enterprise policy and procedures
relevant legislation and industry codes of practice
information on:
products and services
suppliers
business customers with a range of requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
research report or case study
a role play
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.