Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Display standards and requirements may include:
maintaining existing displays
safety
setting up new displays
ticketing and display signage.
Staffmay be:
from a range of social, cultural and ethnic backgrounds
from within or outside own work team
fulltime, part-time, casual or contract.
Displays may be located in a variety of areas, including:
fixtures on floor
interior or exterior
permanent or temporary
publicly accessible areas
shelves
walls
windows.
Display informationmay include:
discount information
price
product brand
special guarantees
product characteristics, such as:
size
weight capacity
materials.
Customers may include:
internal and external contacts
new or repeat contacts
people from a range of social, cultural and ethnic backgrounds
people with varying physical and mental abilities.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
implements and instructs staff regarding store display, merchandising, ticketing and pricing policies and procedures
coordinates and monitors display, promotion and presentation of merchandise according to store policies and procedures and legislative requirements
identifies products to be advertised or promoted according to store merchandising policies
coordinates construction and maintenance of displays within time schedule set in regard to advertising, catalogues, special offers and in-store promotions in a safe and secure manner
informs staff of pricing policies, promotions, special events, display standards and requirements, and timing for dismantling and disposing of displays
evaluates and reports effectiveness of store merchandising and promotional activities to management and staff as required by store policies and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated retail work environment
pricing and ticketing equipment
merchandise for display
display materials and props
relevant documentation, such as:
store policy and procedures manuals on merchandising
WHS requirements
manufacturer instructions and operation manuals on electronic ticketing equipment
legislation and statutory requirements
industry codes of practice
a work team.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.