Qualification Outline
22/07/2026 6:29 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Retail Management
Certificate IV in Retail Management
SIR40212
J150
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 14/08/2012 | Current | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.
Job roles
Individuals with this qualification are able to perform roles, such as:
manage a small to medium sized retail store group or franchise outlet
manage an independent retail store
manage a business-to-business outlet
departmental or section management in a retail or business-to-business enterprise
functional management roles, such as merchandise management
manage an inside or outside sales team in a business-to-business company.
Possible job titles
department manager
merchandise manager
customer service manager
shift manager
small business retail owner
Schedule
Packaging Rules
ENTRY REQUIREMENTSTo undertake this qualification, individuals will have previous retail supervisory experience in roles such as:
- customer service
- supervising work teams and employee relations
- sales performance
- store safety and security.
PACKAGING RULES
Ten (10) units must be completed:
- three (3) core units
- seven (7) elective units:
- a minimum of four (4) units must be selected from the elective unit list
- a maximum of three (3) units may be selected from any relevant Training Package or accredited course first packaged at AQF level 3, 4 or 5.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| S6156 | SIRXMGT003A | Lead and manage people | 30 | Unit of competency |
| WD973 | SIRXMER405 | Manage store presentation and pricing | 35 | Unit of competency |
| WE001 | SIRXWHS403 | Provide a safe work environment | 35 | Unit of competency |
2. Elective Units
A minimum of four (4) units must be chosen from elective units list.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S578 | SIR40207 | Certificate IV in Retail Management | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZZ6 | SIR40316 | Certificate IV in Retail Management | Qualification |
No information
Entry Requirements
To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:
customer service
supervising work teams and employee relations
sales performance
store safety and security.
Examples of evidence of retail management experience may include:
job descriptions and references from current or past employers
an entry interview to determine retail management experience.
Traineeships and Apprenticeships