Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Technologies may include:
electronic data interchange (EDI)
secure payment systems
digital imaging equipment
bar coding equipment
hand-held equipment
transmission technologies:
Ethernet
optical fibre
gigabit networks
cables
cellular transmission
infrared
satellite
intranet
internet
reliable message passing, interoperability
network technologies:
servers
clients
access control.
Methods to evaluate e-commerce solutions may include:
stakeholder consultation
development of a business case
modelling results
cost-benefit analysis
data analysis
comparison of internal versus outsourced provision
deciding whether to buy or lease.
Customer requirements may include:
product information
quotations
price notification
product and service availability
logistics (e.g. national or international delivery)
warranties
payment options
post-purchase support and service.
Strategic data may include:
response times
scalability
traffic
security
customer demographics
customer confidence
customer expectations.
Languages may include:
HTML
XTML
Java
PERL.
Systems and processes vary according to:
system configuration
business
software and hardware
software set up
manual and electronic processing requirements
data type.
Business and customer outcomes vary according to:
product, range, line, or category performance requirements
objectives such as:
price
profit
brand share
market share.
Internet presence may include:
website
advertising banners
web search and access relationships
referring links
product information, sales and marketing.
Customers may include:
new or repeat contacts
internal and external contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities
domestic or international customers.
Security and confidentiality may include:
principles of digital cryptography, steganography and public-key cryptosystems
cryptography standards (e.g. government security policy, international standards)
digital signatures, digital escrow, certification
virus protection
secure communications
intrusion detection and countermeasures: password attacks, virus detection and removal
copy and counterfeit detection: digital watermarks, electronic notaries
privacy and anonymity protocols: third-party order or purchase.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
capacity to develop inventory, distribution and supply processes and policies for an e-business
managing and supervising e-commerce solutions within a specific work context
following protocol required to maintain and complete e-business operations
operational efficiency and reliability of chosen e-commerce systems, including management of maintenance, security and access
effective communication links with customers, staff and management
collects and analyses accurate data on operational efficiency of e-commerce systems and compliance of systems with manufacturer and business requirements
manages e-commerce systems according to budget, operational and customer satisfaction targets.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as:
business and marketing plans
business policy and procedures manuals
industry codes of practice
information and performance data on existing business model and IT infrastructure
information on:
markets
products and services
suppliers
e-commerce technologies
a range of business customers with different requirements.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.