Elements and Performance Criteria

The Range of Variables statement provides details of the scope of the Elements and Performance Criteria to allow for differences within enterprises and workplaces, including practices, knowledge and requirements. The Range of Variables also provides a focus for assessment and relates to the unit as a whole. The variables listed should be considered indicative rather than exhaustive and should be used as applicable to the job role or function.

General Contexts may include but are not limited to
Type of products and services provided
Business policy and procedures with regard to the acquisition and sale of products and services
Size, type and location of business
Business merchandise range
Strategic measurement and evaluation systems and processes
Characteristics of the specific product(s) or service(s)
Management structure and communication relationships
Business service range
Customers including other businesses or end consumers serviced through business customers or directly
Varying levels of staff training
Worksite specific context, variations and environments

Workplace Contexts may include but are not limited to
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Consultative processes may involve
Staff members
Teams
Management
Union representatives
Industrial relations, Occupational Health & Safety specialists
Other professional or technical staff
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required.

Applicable State/ Territory/ Commonwealth regulations and legislation may include but are not limited to
Occupational Health and Safety
Workplace relations
Workers compensation
Industry codes of practice
License, patent or copyright arrangements
Environmental protection legislation
Equal Employment Opportunity and anti-discrimination law
Emergency procedures
Transport, storage and handling of goods
Goods and Services Tax
Australian Competition and Consumer Commission provisions
Trade Practices Act

Sources of information may include but are not limited to
Legislation and regulations
Work procedures and internal manuals
Company operating procedures and instructions
Manufacturer's specifications
Supplier and/ or customer instructions
Manifests
Codes of practice
Quality assurance systems, procedures and policies
Awards, workplace agreements, and other industrial arrangements
Oral/ verbal communication including face to face, telephone, Internet, radio, and such like
Written instructions and communication such as data exchange, letters, e-mails
Non-verbal communication
Feedback
Safety instructions and workplace signage
Direct or indirect
Electronic or hard copy
Policy and protocols

Work site environment factors may include but are not limited to
Interconnection includes
Transmission technologies: Ethernet, optical fiber, gigabit networks, cables, cellular transmission, infrared, satellite.
Intranets, internets.
Reliable message passing, interoperability.
Network technologies: servers, clients, access control.

Languages common on the Internet include
HTML
XTML
Java
PERL

Joint business objectives will vary based on
Product, range, line, or category performance requirements
Objectives such as those for price, profit, brand share, market share

Key elements of a commercial strategy may include
Consultation with key stakeholder
Expenditure budget meets organisational requirements for probity
Procurement process agreed by users, documented, and meets legal and probity requirements
Approvals obtained
Contractual arrangements that capture and address identified risks, protection of all parties, and include performance indicators which provide the basis for due performance

Commercial set up of e-business include
Business to business
Business to end-consumer (direct)
Consumer to consumer

Types of standards, performance benchmarks or specifications may include
Australian Standards
International Standards
Professional standard
Industry standards
Performance indicators
Quality measures and criteria
Planning milestones and timeframes
International standards for computer languages, configuration, interconnectivity
Manufacturers' and suppliers' standards

Evaluation of options may include
Stakeholder consultation
Development of a business case
Modelling results
Cost benefit analysis
Data analysis
Comparison of internal versus outsourced provision
Whether to buy or lease

Tools and commands for processing data may vary according to
System configuration
Business
Software and hardware
Software set up
Manual and electronic processing requirements
Data type

Security of systems includes
Principles of digital cryptography, steganography and public-key cryptosystems.
Cryptography standards, eg. Government security policy, international standards
Digital signatures, digital escrow, certification
Virus protection
Secure communications

Security of hardware includes
Intrusion detection and countermeasures: password attacks, virus detection and removal
Copy and counterfeit detection: digital watermarks, electronic notaries
Privacy and anonymity protocols: third-party order/purchase

The following components of the Evidence Guide relate directly to the Performance Criteria and the Range of Variables for the unit of competency and will inform and provide guidance for assessment of the unit in the workplace and/or training program. This Evidence Guide must be read in conjunction with the Assessment Guidelines for the National Wholesale Training Package.

Critical aspects of evidence
Assessment requires evidence of the following be collected:
Demonstrated capacity to develop inventory, distribution and/ or supply processes and policies for an E-business
Evidence of managing and supervising e-commerce solutions within a specific work context
Documentary evidence of protocol required to maintain and complete e-business operations
Operational efficiency and reliability to e-commerce systems
Maintenance to business requirements of security, access and e-business applications
Documentary evidence of effective communication links with customers, staff and management
Accurately provides data on operational efficiency of e-commerce systems and compliance of system with manufacturers and business requirements
Manages e-commerce systems to budget, operational and customer satisfaction targets

Interdependent assessment of units
This unit may be assessed in conjunction with other units that form part of a job role or function.

Underpinning knowledge and skills
Display knowledge in terms of job role or function:
System purpose (work load) and processing requirements
Information sources on product and supply arrangements for customers
Business policy and procedures impacting job role or function
Understanding of technological and electronic commerce systems and software knowledge and skills
Written policy and internal procedures on trading, e-trading and associated contractual documents
Capabilities and limitations of the internet and e-commerce solutions
Manufacturers specifications for use and maintenance of equipment and systems
Systems maintenance protocols and procedures
System and software languages and interoperability
Quality measures and principles
Customer needs
User needs
Budget and financial reporting
Occupational health and safety aspects of job
Relevant legal and legislative requirements impacting privacy, confidentiality, security and electronic transactions.

Display skills in terms of job role or function, including the ability to:
Determine resource requirements and limitations
Use appropriate technology to achieve system and business outcomes
Consult with stakeholder and system users
Review procedures to constantly improve effectiveness
Be familiar with language used across e-commerce systems
Review web pages and internet presence for marketing purposes
Analytical and problem solving skills
Manage budgets for e-commerce systems
Establish protocols and access procedures

Resource Implications
Access to required assessment evidence, time spent with assessee in assessment, competency outcomes and appropriate assessment facilities.

Consistency in performance
The assessment method should be conducted over time to cover all elements and performance criteria, across a range of variables.
Work practices should be completed in accordance with safe operating procedures to minimise the risk of injury to self or others or damage to goods, equipment or products.

Context for assessment
Assessment may occur on the job, or off-the-job.