Unit of competency Outline
Date retreived
22/07/2026 3:18 PM AWST
22/07/2026 3:18 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate a retail operation during economic downturns
Coordinate a retail operation during economic downturns
Unit of competency
National Code
SIRXSLS405
SIRXSLS405
State Code
WD986
WD986
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/11/2012
Field of Education
080301 - Business Management
Original Release Date
12/11/2012
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to monitor economic trends, assess their potential impact on business, and identify and implement sales and cost-reduction strategies to minimise adverse effects. It also covers collaborating with and supporting staff to maintain a positive workplace culture and promote sales.
Notes
Elements and Performance Criteria
1. Assess effects of economic trends.
- 1.1.Monitor economic trend information from a variety of reliable sources.
- 1.2.Identify emerging economic trends that may directly or indirectly affect organisational retail operations.
- 1.3.Research possible effects of identified economic trends on organisational retail operations.
- 1.4.Consult on findings with relevant organisational personnel.
- 1.5.Select and prioritise economic effects requiring actions that fall within scope of role and responsibilities.
2. Engage and motivate staff during adverse trading conditions.
- 2.1.Inform staff of economic trends and encourage participation in identification of strategies for managing effects.
- 2.2.Reinforce selling skills and opportunities for optimising outcomes of events, offers and programs.
- 2.3.Negotiate adjustments to key performance indicators and discuss strategies for achieving expectations.
- 2.4.Identify and implement strategies for boosting staff morale and maintaining optimism.
3. Assess strategies for managing effects of economic trends.
- 3.1.Review past organisational information to identify effectiveness of strategies for managing the effects of economic trends.
- 3.2.Review industry information to identify innovative strategies for managing the effects of economic trends.
- 3.3.Assess applicability of identified historical and innovative strategies to current organisational operations and economic circumstances.
- 3.4.Communicate and negotiate with landlords, centre managers and local retailer groups to identify options for local action to attract customers.
4. Manage costs to reflect variable trading conditions.
- 4.1.Review infrastructure and service costs and identify manageable cost-reduction strategies in consultation with relevant personnel.
- 4.2.Review administration and service delivery costs and identify strategies to maintain service levels with reduced costs, in consultation with relevant personnel.
- 4.3.Review product range and supply arrangements and identify strategies to maximise sales and reduce costs in consultation with suppliers and relevant personnel.
- 4.4.Implement and monitor cost-management strategies and introduce refinements in consultation with relevant personnel.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Strategies for boosting staff morale and maintaining optimism may include:
being a good role model
giving positive feedback
introducing new rewards
keeping staff informed and reassured
organising social events.
Infrastructure and service costs may include:
building maintenance services
cleaning services
equipment servicing and maintenance
gas and electricity supply
rent and rates
telecommunications
waste disposal services
water supply.
Cost-reduction strategies may include:
adjusting heating and cooling levels
decreasing store or storage area
delaying store and visual merchandising refurbishments
phone limitations
reducing frequency of services, such as:
cleaning
equipment servicing and maintenance.
Strategiesmay include:
altering staff numbers, types and shift arrangements
reducing postage and printing costs.
Strategies for boosting staff morale and maintaining optimism may include:
being a good role model
giving positive feedback
introducing new rewards
keeping staff informed and reassured
organising social events.
Infrastructure and service costs may include:
building maintenance services
cleaning services
equipment servicing and maintenance
gas and electricity supply
rent and rates
telecommunications
waste disposal services
water supply.
Cost-reduction strategies may include:
adjusting heating and cooling levels
decreasing store or storage area
delaying store and visual merchandising refurbishments
phone limitations
reducing frequency of services, such as:
cleaning
equipment servicing and maintenance.
Strategiesmay include:
altering staff numbers, types and shift arrangements
reducing postage and printing costs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
assesses economic trends and prioritises those requiring action
implements cost-management strategies
motivates staff to maintain optimism and maximise sales potential
reviews and assesses strategies for managing effects of economic trends, and considers and consults on options for attracting customers.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
economic trend information
current industry and market data
relevant organisational information, including:
organisational values and objectives
relevant human resources policies
relevant financial data
key performance indicators
sales plans
staff planning and employment data
stock management and control data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
assesses economic trends and prioritises those requiring action
implements cost-management strategies
motivates staff to maintain optimism and maximise sales potential
reviews and assesses strategies for managing effects of economic trends, and considers and consults on options for attracting customers.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
economic trend information
current industry and market data
relevant organisational information, including:
organisational values and objectives
relevant human resources policies
relevant financial data
key performance indicators
sales plans
staff planning and employment data
stock management and control data.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
a role play
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J150 | SIR40212 | Certificate IV in Retail Management | Qualification |