Unit of competency Outline

Date retreived
22/07/2026 3:25 PM AWST

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Implement product recalls

Implement product recalls

Unit of competency
National Code
SIRXPRO002A
State Code
S6172
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
24/10/2014
Field of Education
080599 - Sales And Marketing, N.e.c.
Original Release Date
24/10/2014
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to initiate and implement product recalls for a retail or wholesale business in compliance with legislative obligations and according to risk management principles.
Notes
Elements and Performance Criteria
1. Respond to customer problems that may require product recall.
  • 1.1.Record details of complaint using appropriate communication techniques.
  • 1.2.Determine preliminary assessment of risk to public health and safety.
  • 1.3.Inform senior management of potential risk to public health and safety according to company recall procedures.
  • 1.4.Immediately inform manufacturer or vendor of complaint as required by organisational policy.
  • 1.5.Withdraw any products determined to pose immediate risk to public health and safety from sale according to company recall procedures.
  • 1.6.Inform relevant public and industry product recall bodies, on confirmation of risk.
2. Respond to initial enquiries to clarify nature of product risk.
  • 2.1.Detail process for determining risk and role of relevant public and industry product recall bodies.
  • 2.2.Investigate and ascertain nature of risk and report to relevant public and industry product recall bodies.
3. Respond to initial enquiries to clarify nature of product risk.
  • 3.1.Administer product recall activities, according to company and legislative procedures.
  • 3.2.Complete recalls effectively within set time constraints.
  • 3.3.Establish instructions for recall procedures and contingencies in a timely and efficient manner.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Appropriate communication techniques may include:
using appropriate, open and inclusive language
using languages other than English including local community languages, Indigenous languages and visual languages such as sign language
speaking clearly and concisely
non-verbal communication.
Recall procedures and standards include:
those outlined by Food Standards Australia New Zealand, trade practices legislation and procedure manuals
business operating procedures
relevant Australian Standards for product manufacturer, maintenance, storage, transportation, handling or sale.
Product recall bodies may include:
recall coordinating committee
manufacturer or industry recall committee
Australian Competition and Consumer Commission
Food Standards Australia New Zealand
Australian Food Council
Grocery Manufacturers of Australia
retail, wholesale and distribution bodies
federal and state or territory bodies, including those responsible for health, consumer affairs, industry, science and tourism.
Reports may include:
risk assessment report
customer complaint
nature of contamination
nature of complaint
characteristics of product: fresh food, long-life, grocery, general merchandise, chilled, packaged, unpackaged
police report.
Product recall activities may include:
timing
warnings
insurance issues
consultation with key stakeholders
organising logistics
reporting compliance
claim procedures on recalled products
legal requirements
approvals obtained
impact on business relationships and contractual arrangements.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
responds to customer complaints in a positive and timely fashion in line with confidentiality requirements, company policy and relevant legislation
interprets and communicates information to customers, supervisors, staff, external stakeholders and business customers
identifies and accesses relevant and accurate information to evaluate potential risks
responsibly and effectively manages recall process for a worksite or recall activity according to company policy
organises, plans or completes recall and withdrawal procedures to recall notices initiated by business, manufacturer or government.
Context of and specific resources for assessment
Assessment must ensure access to:
a sales-oriented work environment
relevant sources of product information
relevant documentation, such as:
policy and procedures manuals
relevant legislation and guidelines.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
N0765 WRWOP405A Implement product recalls Unit of competency