Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation may include:
federal, state and local health and hygiene
WHS regulations
privacy legislation.
Store policy and procedures may relate to:
delegation
emergency procedures
job roles and responsibilities
WHS use of technology.
Hazards may include:
broken or damaged equipment or technology
chemical spills
damaged packing material or containers
electricity and water
fires
manual handling
sharp cutting tools and instruments
stress
unguarded equipment.
Hazardous goods may include:
chemicals
electrical equipment
flammable goods
waste.
Equipmentmay include:
electrical equipment, including:
cleaning equipment
electrical tools
food storage equipment
food warming and preparation equipment
retail technology
hand tools
knives and scissors
manual cleaning equipment
manual handling equipment
steps and ladders.
Emergency procedures may relate to:
accidents
armed robbery
bomb threats
chemical spills
events likely to endanger staff or customers
fires
locating and using alarms
sickness
store evacuations.
Hierarchy of controls includes:
eliminating hazards
substitution
isolating hazards
using engineering controls
using administrative controls
appropriate use of personal protective clothing and equipment.
Risk assessment may include:
assessing individual tasks and job design
conducting regular reviews of injury or accident registers
consultation processes, including discussions with employees.
Reporting procedures may be:
digital or electronic
manual
scheduled
standardised.
Training may include:
fire and emergency evacuation training
induction training
ongoing professional development training, including WHS implications
on-the-job training, off-the job training or a combination of both
training for specific hazards identified in the industry.
WHS issues may include:
checking equipment prior to and during work
chemical containment
customers and staff, equipment, premises and stock
first aid procedures
range of responsibilities or job description, including general duty of care of employees and employers
reporting process for and issues resolution, injury or accidents
safe lifting and manual handling procedures
sickness and accident reporting procedures
storage and use of flammable materials
store evacuation
workplace inspection and safety audits.
Staffmay include:
fulltime, part-time, casual or contract
new or existing staff
people from a range of cultural, social and ethnic backgrounds
people with a range of job roles and responsibilities
people with varying levels of language and literacy.
Consultation processes may involve:
minutes from health and safety meetings
staff meetings and management meetings
suggestions for improvements put forward by employees.
Records may include:
manufacturer instructions, including material safety data sheet (MSDS) maintenance records
revision of policies and procedures to ensure relevance through audits against state and territory legislation and regulations
training records for existing employees
training records for new employees
workplace inspection and audit reports.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
maintains, manages and applies safe work practices, including necessary resources, control measures and risk assessments, in all areas of the store, according to relevant legislation
maintains, manages and applies emergency procedures according to store policy and procedures
develops and manages store policy and procedures in regard to the consistent application by staff members of safe work practices, for the provision of services and safe use of products
establishes and maintains consultative processes in regard to WHS
allocates and manages staff responsibility for WHS guidelines
develops and implements staff training programs that relate to WHS, health and hygiene legislation, and industry codes of practice
establishes and maintains systems for maintaining WHS records
evaluates, reviews and makes recommendations for improvements with regard to store policy and procedures in WHS and store emergency procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
WHS legislation and codes of practice
store policy and procedures manuals
industry codes of practice
enterprise agreements in regard to consultative committees
staff members
emergency equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXHRM001A Administer human resources policy
SIRXHRM002A Recruit and select personnel.