Unit of competency Outline

Date retreived
22/07/2026 6:58 AM AWST

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Create an innovative work environment

Create an innovative work environment

Unit of competency
National Code
SIRXQUA003A
State Code
S6181
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
2.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
10/08/2012
Field of Education
080301 - Business Management
Original Release Date
10/08/2012
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to create a work environment that enables and supports the application of innovative practices in the workplace.
Notes
Elements and Performance Criteria
1. Implement work practices and procedures to support innovation.
  • 1.1.Establish working conditions that encourage the application of innovation in the workplace.
  • 1.2.Implement processes to maximise the use of innovation in work activities.
  • 1.3.Introduce and maintain workplace procedures to foster the application of innovation in the workplace.
  • 1.4.Facilitate collaborative work arrangements to foster innovation.
2. Implement management practices to support innovation.
  • 2.1.Actively support and guide the development of new ideas.
  • 2.2.Ensure all ideas are positively received and constructive advice provided.
  • 2.3.Establish and maintain relationships based on mutual respect and trust between management and staff.
  • 2.4.Exemplify innovative work practice in the way management approaches work and team responsibilities.
3. Promote innovation in the workplace.
  • 3.1.Acknowledge staff suggestions, improvements and innovation.
  • 3.2.Celebrate and promote innovation by appropriate means.
  • 3.3.Promote and reinforce the value placed by management on innovation in spite of the potential risks.
4. Create a physical environment that supports innovation.
  • 4.1.Decorate the physical environment to maximise creativity.
  • 4.2.Design work spaces to encourage the cross-fertilisation of ideas as well as the application of innovation at work skills.
  • 4.3.Design work spaces to provide for the development of relationships between all members of the workplace.
5. Provide information and learning opportunities to foster innovation.
  • 5.1.Share relevant information, knowledge and skills within the organisation.
  • 5.2.Provide formal learning opportunities to help develop skills needed for innovation at work.
  • 5.3.Create active learning opportunities in which managers and staff can learn from the experience of others.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Working conditions may include:
flexible working hours
family friendly leave entitlements
time provided for ideas generation
study leave
social leave.
Processes to encourage the application of innovation in the workplace may include:
collecting data
future scanning
seeking feedback
networking
making suggestions
creative thinking
collaborating.
Work activities may include:
the development of new products
processes
services
programs
tools
work practices.
Workplace procedures may relate to:
staff meetings
training
performance management
project management
client relations
briefing processes.
Collaborative work arrangements may include:
working in teams or partnerships
working with supplier organisations
working in different sections.
Management and staff may:
come from a variety of social, cultural or ethnic backgrounds
vary in literacy and numeracy skills
vary in competencies.
Acknowledgement may include:
congratulating team
providing newsletter stories
using idea to help generate other ideas
acknowledgement from management.
Ways to celebrate and promote innovation may include:
positive feedback presentation to peers and higher management
prizes
certificates
articles in newsletters.
Physical environment may include:
work station arrangements
work space design and décor
relaxation areas
eating areas
external areas
location of work sections.
Sources of relevant information may include:
contact with others inside or outside the store
customers
staff
publications
business journals
newspapers
conferences and courses
internet
statistics
observation
market research.
Learning opportunities may include:
formal training or education
informal learning
coaching and mentoring
job rotation
information seminars
on-line learning
conferences
policy and procedures
reports.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
organises procedures to support innovation in the workplace
encourages collaborative work arrangements
implements management practices that support innovation
provides encouragement for innovation
rewards suggestions, improvements and innovation in the workplace through celebration and promotion by appropriate means
creates a physical environment that supports innovation
establishes strategies to promote innovative work practice
provides information and learning opportunities to foster innovation.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as store policy and procedures manuals
a range of communication equipment
a work team.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaces
State Code National Code Title Type
N0704 WRRO10A Create an innovative work environment Unit of competency