Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Security procedures may relateto:
armed robbery
cash and cash movement
customers
equipment
events likely to endanger customers or staff
opening and closing of premises
premises
records
staff and staff property
stock
theft
visitors, sales representatives and contractors.
Organisational policy and procedures in regard to:
cash handling
noncash transactions
security
stocktaking.
Staffmay include:
full-time, part-time, casual or contract staff
people from a range of cultural, social and ethnic backgrounds
people with a range of responsibilities and job descriptions
people with varying degrees of language and literacy
small work teams
store team.
Noncash transactions may include:
cheques
customer refunds
EFTPOS and credit cards
gift vouchers.
Techniques used to communicate security procedures may include:
mentoring and coaching
on-the-job or off-the-job training
posters and pamphlets
simulated events.
Impact on business operations may include:
budgeting
buying
ordering patterns
planning.
Stock control procedures may include:
minimising out-of-date stock
minimising theft
monitoring stock levels
quality control
stocktaking and cyclical counts.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
develops and implements security procedures to facilitate the detection and prevention of theft
develops and implements procedures to ensure safety and security of internal and external clients in the event of robbery
calculates, analyses and reports on the cost and potential impact of identified loss and dissipation on:
buying
ordering patterns
planning
budgeting
develops and implements procedures for:
opening and closing premises
cash security
noncash transactions
stock control to minimise loss and dissipation
communicates procedures to staff and monitors implementation.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
store policy and procedures on:
security
cash handling and non-cash transactions
stock control, including buying, ordering, planning and budgeting
relevant legislation and statutory requirements
industry codes of practice
WHS legislation and codes of practice
a team
a range of security equipment.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
role play
case studies
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.