Qualification Outline
22/07/2026 6:56 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Retail Management
Certificate IV in Retail Management
SIR40316
AZZ6
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 5.00 | 28/04/2021 | Current | Approved |
| 4.00 | 21/10/2020 | Replaced | Approved |
| 3.00 | 12/09/2019 | Replaced | Approved |
| 2.00 | 16/08/2017 | Replaced | Approved |
| 1.00 | 31/03/2016 | Replaced | Approved |
Description
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Eleven (11) units must be completed:- Seven (7) core units
- Four (4) elective units, consisting of:
- Two (2) units from the list below
- Two (2) units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Unit marked with an asterisk * on TGA includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.
1. Core Units
All seven (7) core units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AWW94 | SIRXSLS003 | Achieve sales results | 30 | Unit of competency |
| AWX31 | SIRXCEG004 | Create a customer-centric culture | 30 | Unit of competency |
| AWX11 | SIRXMGT002 | Lead a frontline team | 35 | Unit of competency |
| AWX18 | SIRXHRM002 | Maintain employee relations | 30 | Unit of competency |
| AWW98 | SIRXRSK002 | Maintain store security | 20 | Unit of competency |
| AWW87 | SIRXWHS003 | Maintain workplace safety | 30 | Unit of competency |
| AWX41 | SIRRRTF002 | Monitor retail store financials | 35 | Unit of competency |
2. Elective Units
Four (4) elective units must be completed, with at least two (2) chosen from the list below.
Please refer to the packaging rules for the full details of available options
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J150 | SIR40212 | Certificate IV in Retail Management | Qualification |
No information
Entry Requirements
Entry to this qualification is open to individuals who:
have achieved a Certificate III in Retail
or
have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Traineeships and Apprenticeships