Unit of competency Outline

Date retreived
23/07/2026 9:40 AM AWST

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Facilitate the change process

Facilitate the change process

Unit of competency
National Code
SIRXCHA001
State Code
AWX27
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080307 - Organisation Management
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to follow a change plan to implement a change and ensure the change is successfully accepted and embedded within the work environment. It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for change.
  • 1.1.Access and interpret change plans and organisational policies and procedures related to change.
  • 1.2.Involve team members in planning for change and integrate their perspectives.
  • 1.3.Identify potential barriers to change and determine strategies to limit impacts.
2. Implement change.
  • 2.1.Communicate change purpose, benefits and impacts to team members.
  • 2.2.Address team member’s questions and objections to gain their support.
  • 2.3.Implement the change plan and use resources effectively to meet change requirements.
  • 2.4.Act as a positive role model during the change process to maintain positive team morale and acceptance.
  • 2.5.Manage barriers to change to meet change implementation plan deliverables.
  • 2.6.Monitor change implementation and adjust operations as required to ensure change plan is met.
3. Embed change.
  • 3.1.Obtain feedback on change process from team members impacted by the change process.
  • 3.2.Recognise and reward appropriate change behaviours.
  • 3.3.Consult with stakeholders on modifications required to enhance the change.
  • 3.4.Ensure ongoing incorporation of change into daily operations.
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State Code National Code Title Type
AZZ6 SIR40316 Certificate IV in Retail Management Qualification