Unit of competency Outline

Date retreived
22/07/2026 10:21 PM AWST

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Maintain employee relations

Maintain employee relations

Unit of competency
National Code
SIRXHRM002
State Code
AWX18
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080303 - Human Resource Management
Original Release Date
13/09/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur. It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Apply relevant industrial awards, agreements and legislation to the workplace.
  • 1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation.
  • 1.2.Apply relevant awards and agreements accurately and consistently to all team members.
  • 1.3.Inform team members of changes in awards and agreements.
  • 1.4.Provide information on relevant awards and agreements to team members as requested.
2. Minimise potential industrial problems.
  • 2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.
  • 2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.
  • 2.3.Identify potential and actual conflicts between team members and take remedial action.
  • 2.4.Accurately maintain records of team member counselling and conflict, including outcomes.
3. Implement dispute settlement procedures.
  • 3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.
  • 3.2.Inform team members of current organisational dispute and grievance policies and procedures.
  • 3.3.Apply all policies and procedures in an impartial manner.
  • 3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.
  • 3.5.Refer unsettled disputes or grievances to relevant personnel.
No information
No information
Replaces
State Code National Code Title Type
S6155 SIRXMGT002A Maintain employee relations Unit of competency