Unit of competency Outline

Date retreived
23/07/2026 7:32 AM AWST

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Develop the retail frontline

Develop the retail frontline

Unit of competency
National Code
SIRXTAD002
State Code
AWW91
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to assess and develop the skills level of frontline team members.It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Evaluate skills of team members.
  • 1.1.Identify desired skill level based on organisational and industry standards.
  • 1.2.Obtain feedback from others regarding current skill level of team and individual team members.
  • 1.3.Observe team member capacity to complete required tasks.
  • 1.4.Define gap between desired and current skill level of team and individuals.
2. Provide development opportunities.
  • 2.1.Determine appropriate modes of training and training opportunities for addressing skill gaps.
  • 2.2.Create development plan to address identified skills gaps in consultation with relevant team members.
  • 2.3.Facilitate development opportunities for team and individual team members.
3. Review learning effectiveness.
  • 3.1.Obtain feedback from team members on learning outcomes and effectiveness of training.
  • 3.2.Observe developed skills in order to measure improved productivity.
  • 3.3.Facilitate sharing of individual acquired skills with the team.
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State Code National Code Title Type
AE321 SIRSS00027 People Management in Retail Skill set
AZZ6 SIR40316 Certificate IV in Retail Management Qualification