Unit of competency Outline
Date retreived
22/07/2026 10:12 PM AWST
22/07/2026 10:12 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate a games location
Operate a games location
Unit of competency
National Code
SITTVAF302
SITTVAF302
State Code
WF736
WF736
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to conduct the daytoday operation of a games area. It requires a good knowledge of operational, safety and games maintenance procedures combined with some problemsolving skills to address typical games problems.
Notes
Elements and Performance Criteria
1. Prepare games location for customers.
- 1.1 Check games location for cleanliness, safety and security.
- 1.2 Check and prepare equipment and supplies for operation.
- 1.3 Organise relevant signage and displays.
- 1.4 Check stock supplies and reorder required items.
- 1.5 Inspect each game and report faults to relevant supervisor.
2. Conduct games operations.
- 2.1 Apply correct rules and regulations during games.
- 2.2 Courteously answer customer questions on games.
- 2.3 Record prizes given for data analysis and stocktake purposes.
- 2.4 Maintain cleanliness of games location.
- 2.5 Take payment for game participation and tender correct change.
3. Monitor customers and crowd.
- 3.1 Monitor crowd size and ensure that maximum numbers are not exceeded.
- 3.2 Monitor customer behaviour to ensure a safe and pleasant environment for all customers.
- 3.3 Firmly but courteously request customers to change inappropriate behaviour.
- 3.4 Request assistance from supervisor or security personnel as appropriate.
4. Clean and maintain games.
- 4.1 Inspect and clean games according to relevant schedules.
- 4.2 Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions.
- 4.3 Report faults to appropriate personnel and put games out of order where necessary.
- 4.4 Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts.
5. Close down games location.
- 5.1 Close down the game location according to organisational procedures.
- 5.2 Secure resources, equipment and stock.
- 5.3 Clean and prepare area for next period of operation.
6. Complete reports and documentation.
- 6.1 Produce documentation within required timeframe.
- 6.2 Forward reports to the appropriate area within the required timeframe.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Games may be:
coinoperated
computerised
group
included in entry
individual
manual
pay per use.
Equipment and supplies may include:
administrative supplies
game components
maintenance items
prizes
promotional material.
Signage and displays may include:
directional signage
games rules
prizes
promotional offers.
Documentation may include:
equipment checklists
incident reports
participant numbers
safety checklists.
Games may be:
coinoperated
computerised
group
included in entry
individual
manual
pay per use.
Equipment and supplies may include:
administrative supplies
game components
maintenance items
prizes
promotional material.
Signage and displays may include:
directional signage
games rules
prizes
promotional offers.
Documentation may include:
equipment checklists
incident reports
participant numbers
safety checklists.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct games according to rules and procedures during a complete shift or operational period
follow operational procedures, including set up, inspection, cleaning, maintenance and close-down
complete accurate games documentation
demonstrate knowledge of safety and security issues and operational challenges associated with games operations.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated games location with operational games
customers sufficient in number to reflect typical workplace conditions.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual completing duties in a games location
review of operational reports and checklists prepared and completed by the individual
written or oral questioning to assess knowledge of work health and safety issues and requirements, and rules of the games
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXCCS303 Provide service to customers.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct games according to rules and procedures during a complete shift or operational period
follow operational procedures, including set up, inspection, cleaning, maintenance and close-down
complete accurate games documentation
demonstrate knowledge of safety and security issues and operational challenges associated with games operations.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated games location with operational games
customers sufficient in number to reflect typical workplace conditions.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the individual completing duties in a games location
review of operational reports and checklists prepared and completed by the individual
written or oral questioning to assess knowledge of work health and safety issues and requirements, and rules of the games
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXCCS303 Provide service to customers.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWQ78 | SITTVAF003 | Operate a games location | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J432 | SIT30112 | Certificate III in Tourism | Qualification |