Unit of competency Outline

Date retreived
22/07/2026 3:03 PM AWST

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Process and monitor event registrations

Process and monitor event registrations

Unit of competency
National Code
SITEEVT002
State Code
AWS56
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
080319 - Hospitality Management
Original Release Date
12/07/2016
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.This unit is relevant to events coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Process registrations.
  • 1.1.Interpret and accurately process event registrations according to organisational procedures and timelines.
  • 1.2.Identify, collect and process missing customer information within appropriate timelines.
  • 1.3.Offer alternatives for unavailable registrations or provide information on waitlist options.
  • 1.4.Answer enquiries about costs and other event details.
  • 1.5.Record customer details using appropriate systems and technology.
  • 1.6.File event registrations according to organisational procedures.
2. Update registrations.
  • 2.1.Accurately update financial status of registrations.
  • 2.2.Accept, process and record requests for amendments or cancellations.
  • 2.3.Provide details of amendment or cancellation conditions and charges and confirm customer understanding.
3. Monitor and report on registrations.
  • 3.1.Monitor registrations and generate registration reports for relevant personnel.
  • 3.2.Identify and report on problems emerging from registration information.
  • 3.3.Take action to address potential attendance issues according to individual responsibility and organisational procedures.
4. Produce final registration documentation.
  • 4.1.Check and finalise event registration details within designated timelines.
  • 4.2.Prepare and issue customer documents within designated timelines.
  • 4.3.Check and correct as necessary all documentation for accuracy prior to issue.
  • 4.4.Generate and distribute final registration reports in agreed formats and styles according to procedures and timelines.
  • 4.5.Minimise use of printed materials and maximise electronic transmission of documents to reduce waste.
No information
No information
Replaces
State Code National Code Title Type
WF755 SITXEVT302 Process and monitor event registrations Unit of competency
Replaced By
State Code National Code Title Type
OEA10 SITEEVT021 Administer event registrations Unit of competency