Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Purposes of documents may include:
conveying research findings
documenting policies, procedures and processes
influencing attitudes, opinions, beliefs
meeting legal requirements
meeting other data, information or knowledge needs of an audience
proposing recommendations, options and actions
Appropriate formats for documents may include:
detailed business letters
emails
instructions and procedures
manuals
publications, leaflets, brochures
reports
speeches and presentations
submissions tender documentation and public notices
website text
Means of communication may include:
software packages such as MS Word, MS Excel, MS PageMaker, MS PowerPoint and templates
Requirements of documents may include:
compliance with genre
compliance with proformas, standardised reporting requirements or undertakings made by the organisation about reporting
file types and sizes for online documents
languages other than English requirements
legal or traditional requirements for the particular document format
organisational policy, procedures and guidelines applying to writing documents, including house style
point numbering systems
requirements for illustrations, photographs, graphs, charts, maps and other illustrative material to explain texts
standards for references, footnotes, citations, acknowledgements
time lines, including deadlines
word length
writing styles, including simplicity of English and use of technical language
Categories and logical sequences of data, information and knowledge may include:
arguments and rebuttals
categories and sequences traditionally used for the particular type of document being prepared
chronological, alphabetical or operating sequences
facts, observations, conclusions and recommendations
illustrative case studies and other examples
linking and summary statements
recommendations and supporting arguments
Relevant enterprise personnel may include:
colleagues/staff in own work section/ team members
consultative committees
internal providers of specialist expertise
managers/leaders/coordinators/supervisors
owners
staff in relevant work sections
Design elements may include:
capitals and underlining
fonts
headings
illustrations, photographs and other illustrative material for design purposes
justification and alignment
lists and tables
logos, branding, organisational identity requirements
margins and paragraph indentation
page shape
page size
templates
use and amount of colour
use and amount of white space

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
production of documents
editing draft text to ensure accuracy and clarity of information
knowledge of enterprise style guide/house style.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources
examples of documents and style guides.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of structure and content of documents
review of draft documents
review of final documents
demonstration of techniques
oral or written questioning to assess knowledge of word processing software functions.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBITU401A Design and develop complex text documents.