Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work health and safety informationmay include:
consultative arrangements for work health and safety
employee roles and responsibilities in work health and safety management practices
legal obligations and ramifications of failure to comply
location of first aid kit and emergency evacuation plan
work health and safety training information and updates
policies:
overall approach of organisation to work health and safety
participation of personnel in work health and safety management practices
responsibilities of employees to ensure safety
procedures
specific risk control measures relevant to the workplace
specific regulations and codes of practice
use of:
hazard identification reporting documents
risk assessment template documents.
Work health and safety procedures may cover:
consultation
emergencies
evacuation of staff and customers
handling chemicals and hazardous substances
hazard identification and reporting
incident and accident reporting
risk assessments and reporting
safe work practices
security management of:
cash
documents
equipment
keys
people.
Safe work practice may include:
clearing hazards from immediate work area
following the direction of:
safety signage
supervisors
managers
handling chemicals, poisons and dangerous materials safely
operating beverage dispensing systems, taking account of the dangers associated with inert gases
taking short breaks away from stressful situations involving difficult colleagues and customers
taking designated breaks and rotating tasks
using:
equipment designed to assist with or replace manual handling
ergonomically sound furniture and workstations
personal protective equipment and clothing
safe manual handling techniques for shifting heavy items
safe posture and movements, including sitting, standing and bending
working with knives and hot equipment to avoid injury.
Consultative processesmay involve:
a diary, whiteboard or suggestion box used by staff to report issues of concern
fact sheets to fully inform personnel about work health and safety rights and responsibilities
formal work health and safety representatives and committees
formal meetings with agendas, minutes and action plans
informal meetings with notes
work health and safety discussions with employees during the course of each business day
recording issues in a management diary
regular staff meetings that involve work health and safety discussions
seeking staff suggestions for content of work health and safety policies and procedures
special staff meetings or workshops to specifically address work health and safety issues
staff handbook which includes work health and safety information
surveys or questionnaires that invite staff feedback on work health and safety issues.
Times designated by legislationmay include:
when changes to the workplace are implemented, including:
before the premises are used for the first time
before and during the installation or alteration of any plant
before changes to work practices are introduced
when any new information relating to health and safety risk becomes available.
Hazardsmay be associated with:
physical environment, for example:
crowds
customer ability to fully engage in all activities, e.g. health issues
electrical items
exposure to weather and natural disasters
flooring
hot and cold work environments
lighting
noise levels
pests
touring activities to be undertaken
wild animals and local wildlife
working space of workers
plant, for example:
appliances
beverage dispensing systems using inert gases
equipment
machinery
tools
working practices, for example:
length of time spent at certain task and allocation of breaks
rostering and shift allocation
opening and closing procedures
standard operating procedures for workrelated tasks
security issues, for example:
customer behaviour
storage of cash, documents and keys
theft and robbery.
Work health and safety training needs may include:
coaching or mentoring in safe work practices
formal training programs in safe work practices
hazard identification, risk assessment and control
work health and safety policy and procedure induction
work health and safety representative or committee
provision of information, fact sheets and signage to ensure safe work practices.
Work health and safety records and reportsmay include documentation of:
consultation
hazard identification
incident and accident notifications to work health and safety regulatory authorities
incident or accident, near miss reports and related statistics
monitoring reports and recommendations for change, including effectiveness of:
agendas for and minutes of meetings
committee members
consultation decisions and follow-up actions
consultation processes
diaries of meetings
work health and safety information provided to personnel
risk controls
safe work practices
risk assessments
risk control actions
training action plans
training undertaken.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
implement and monitor predetermined work health and safety work practices, coordinate consultative arrangements, risk assessments, work health and safety training and the maintenance of records
monitor the effectiveness of the work health and safety system over a period of time
integrate knowledge of management practices that must be implemented for compliance with state or territory OHS or WHS legislation
integrate knowledge of policies and procedures when monitoring work health and safety practices.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated tourism, hospitality or event industry business operation for which work health and safety management practices are implemented and monitored
computers, software programs, printers and communication technology used to administer the implementation and monitoring of a work health and safety system
the relevant state or territory OHS or WHS legislation
current plain English regulatory documents distributed by the local work health and safety government regulator
codes of practice and standards issued by government regulators or industry groups
work health and safety information and business management manuals issued by industry associations or commercial publishers
current commercial work health and safety policies and procedures
an operational team for which the individual coordinates work health and safety management practices.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation, using role plays, of the individual providing work health and safety information and conducting work health and safety consultation sessions
evaluation of documents prepared by the individual:
action plans to coordinate consultative processes, hazard identification and risk assessment activities
a range of work health and safety records and reports
reports detailing the effectiveness of work health and safety management practices and recommendations for change
use of case studies and problem-solving exercises so the individual can suggest methods for controlling staff non-compliance with procedures and safe work practices
written or oral questioning to assess knowledge of:
legislative requirements
contents of policies and procedures
methods used for WHS consultation, hazard identification and risk assessment
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
BSBADM502B Manage meetings
BSBMGT515A Manage operational plan
BSBPMG501A Manage projects
SITTPPD404 Develop in-house recreational activities
SITXMGT401 Monitor work operations
SITXWHS601 Establish and maintain a Work Health and Safety system.