Unit of competency Outline

Date retreived
22/07/2026 10:21 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Conduct Keno games

Conduct Keno games

Unit of competency
National Code
SITHGAM204
State Code
WF655
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
30/07/2013
View on TGA
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
5
Description
This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues and provide advice on Keno to customers.
Notes
Elements and Performance Criteria
1. Advise customers on features of Keno.
  • 1.1 Provide information to customers about Keno games.
  • 1.2 Advise customers on Keno promotions as required.
  • 1.3 Respond to customer complaints and queries courteously according to organisational procedures.
2. Process bet types.
  • 2.1 Identify and confirm verbal and standard entry bet types.
  • 2.2 Process bet types according to designated procedures.
3. Pay out prizes.
  • 3.1 Check tickets through card reader, scanner or by serial number.
  • 3.2 Process cash and cheque payouts according to pre set limits.
  • 3.3 Perform cash and cheque transactions according to agency and system limits.
  • 3.4 Refer large payouts, bets, cash ins and cash outs to the appropriate person.
4. Cancel tickets.
  • 4.1 Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
  • 4.2 Re issue tickets where required according to organisational procedures.
5. Operate General Functions.
  • 5.1 Consider General Functions and use when necessary according to authorised limitations to assist the operator in cash high or cash low, disputes, signing on or signing off, balancing, maintenance and game information.
  • 5.2 Seek authorisation from the appropriate person where required.
6. Clean and maintain terminals.
  • 6.1 Clean card readers regularly.
  • 6.2 Change new paper rolls and ribbons as appropriate.
  • 6.3 Identify maintenance problems promptly and take appropriate measures.
7. Monitor security of Keno operations.
  • 7.1 Follow Keno rules according to legislative requirements and organisational procedures.
  • 7.2 Use the terminal disable function when appropriate.
  • 7.3 Handle and balance cash and float according to organisational procedures.
  • 7.4 Where appropriate, call the Keno Hotline for assistance.
  • 7.5 Observe players and onlookers and note and report unusual practices accurately and promptly.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information to be provided to customers includes:
bet types
collection of payments
completion of entry forms
display of winning numbers
explanation of receipt tickets
lodgement of forms
player rules, conditions and limits
prize schedules
verbal entries.
Keno games may include:
Heads or Tails
Mystery Pick
Quick Pick
Set Bets and Superplay
standard game
system bets
Way Bets.
Keno promotions may include:
benefit selling
replay numbers.
Appropriate measures may include:
calling the Keno Hotline where applicable
normal organisational procedures.
General Functions use may relate to:
balancing procedures
cash high or cash low
previous game results
sign on or sign off.
Maintenance may include:
checking paper feed
resetting card reader.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
operate Keno equipment according to procedures
process a variety of bet types, payouts and cancellations within commercially realistic timeframes
coordinate multiple transactions and activities, including typical customer and equipment problems
comply with responsible gambling legislation or requirements
provide accurate information on:
bet types
collection of payments
completion of entry forms
display of winning numbers
explanation of receipt tickets
lodgement of forms
player rules, conditions and limits
prize schedules
verbal entries
integrate knowledge of security issues and comply with security requirements.
Context of and specific resources for assessment
Assessment must ensure use of:
Keno terminal, facilities and equipment, including online Keno terminal and display medium and Keno betting stationery
other people with whom the individual can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of individual processing a variety of bets
oral or written questioning to assess knowledge of the Keno product, gaming legislation and organisational procedures
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHGAM202 Attend gaming machines.
Replaces
State Code National Code Title Type
S6405 SITHGAM003A Conduct a Keno game Unit of competency
Replaced By
State Code National Code Title Type
AWR65 SITHGAM004 Conduct Keno games Unit of competency