Unit of competency Outline

Date retreived
23/07/2026 12:41 AM AWST

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Conduct Keno games

Conduct Keno games

Unit of competency
National Code
SITHGAM004
State Code
AWR65
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
5
Description
This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues, and provide advice on Keno to customers.The unit applies to gaming venues that offer Keno games, and to gaming attendants who work under general supervision within established procedures.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM001 Provide responsible gambling services.
Notes
Elements and Performance Criteria
1. Advise customers on features of Keno.
  • 1.1.Provide information to customers about Keno games.
  • 1.2.Advise customers on Keno promotions as required.
  • 1.3.Respond to customer queries, requests and complaints according to organisational standards.
2. Process bet types.
  • 2.1.Identify and confirm verbal and standard entry bet types.
  • 2.2.Process bet types according to designated procedures.
3. Pay out prizes.
  • 3.1.Check tickets through card reader, scanner or by serial number.
  • 3.2.Process cash and cheque payouts according to pre-set limits.
  • 3.3.Perform cash and cheque transactions according to agency and system limits and according to organisational procedures.
  • 3.4.Refer large payouts, bets, cash ins and cash outs to the appropriate person.
4. Cancel tickets.
  • 4.1.Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
  • 4.2.Re-issue tickets where required according to organisational procedures.
5. Operate general functions of software and machines.
  • 5.1.Use general functions when necessary according to authorised limitations.
  • 5.2.Seek authorisation from the appropriate person where required.
6. Clean and maintain terminals.
  • 6.1.Clean card readers as required by organisational procedures.
  • 6.2.Change new paper rolls and ribbons as required by organisational procedures.
  • 6.3.Check paper feed and reset card readers as required by organisational procedures.
  • 6.4.Identify maintenance problems promptly and take appropriate measures.
7. Monitor security of Keno operations.
  • 7.1.Follow Keno rules according to legislative requirements and organisational procedures.
  • 7.2.Use the terminal disable function when appropriate.
  • 7.3.Handle and balance cash and float according to organisational procedures.
  • 7.4.Where appropriate, call the Keno Hotline for assistance.
  • 7.5.Observe players and onlookers and note and report unusual practices and behaviours accurately and promptly.
No information
No information
Replaces
State Code National Code Title Type
WF655 SITHGAM204 Conduct Keno games Unit of competency
Replaced By
State Code National Code Title Type
OEA01 SITHGAM025 Conduct Keno games Unit of competency