Unit of competency Outline

Date retreived
22/07/2026 8:33 AM AWST

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Conduct Keno games

Conduct Keno games

Unit of competency
National Code
SITHGAM025
State Code
OEA01
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110101 - Hospitality
Original Release Date
18/10/2022
Nominal Hours
5
Description
This unit describes the performance outcomes, skills and knowledge required to operate and maintain Keno equipment, take bets, make payouts, check security issues, and provide advice on Keno to customers.The unit applies to gaming venues that offer Keno games, and to gaming attendants who work under general supervision within established procedures.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM022 Provide responsible gambling services.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Advise customers on features of Keno.
  • 1.1. Provide information to customers about Keno games.
  • 1.2. Advise customers on Keno promotions as required.
  • 1.3. Respond to customer queries, requests and complaints according to organisational policies and procedures.
2. Process bet types.
  • 2.1. Identify and confirm verbal and standard entry bet types.
  • 2.2. Process bet types according to designated procedures.
3. Pay out prizes.
  • 3.1. Check tickets through card reader, scanner or by serial number.
  • 3.2. Process cash and cheque payouts according to pre-set limits.
  • 3.3. Perform cash and cheque transactions according to agency and system limits and organisational policies and procedures.
  • 3.4. Refer large payouts, bets, cash ins and cash outs to the appropriate person.
4. Cancel tickets.
  • 4.1. Cancel tickets through card reader or scanner, by serial number, or when not available, through arranging a claim for cancellation through appropriate measures.
  • 4.2. Re-issue tickets where required according to organisational policies and procedures.
5. Operate general functions of software and machines.
  • 5.1. Use general functions of software and machines when necessary according to authorised limitations.
  • 5.2. Seek authorisation to use software and machines from the appropriate person where required.
6. Clean and maintain terminals.
  • 6.1. Clean card readers as required by organisational procedures.
  • 6.2. Change new paper rolls and ribbons as required by organisational procedures.
  • 6.3. Check paper feed and reset card readers as required by organisational procedures.
  • 6.4. Identify maintenance problems promptly and take appropriate measures.
7. Monitor security of Keno operations.
  • 7.1. Follow Keno rules according to legislative requirements and organisational policies and procedures.
  • 7.2. Use the terminal disable function when appropriate.
  • 7.3. Handle and balance cash and float according to organisational policies and procedures.
  • 7.4. Identify where assistance is required and call the Keno Hotline for assistance.
  • 7.5. Observe players and onlookers and note and report unusual practices and behaviours accurately and promptly.
No information
No information
Replaces
State Code National Code Title Type
AWR65 SITHGAM004 Conduct Keno games Unit of competency